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Trek Bicycle Store

  1. Tukwila
  2. Washington Bicycle Store

Reviews, get directions and information for Trek Bicycle Store

Trek Bicycle Store

About

Trek Store of South Center - Northwest Roots Since 1948

Description

Seattle bike shop featuring Trek and Electra bicycles, cycling gear, cycling apparel, bicycle service and repair and group rides. Come share the ride with us!

Products

Our key brands are Trek and Electra. We also proudly carry Bontrager components and are an official Shimano Service Center.



"Trek Bicycle Tukwila Southcenter is conveniently located near popular routes and trail systems such as the Lake Washington Loop, Tiger Mountain, and the Duthie Hill Mountain Bike Park."
Address: 331 Tukwila Parkway, Tukwila 98188
Phone: (206) 575-1996
Email: moc.notgnihsawerotskert@sutcatnoc
Parking: Lot
State: WA
City: Tukwila
Street Number: 331 Tukwila Parkway
Zip Code: 98188
categories: bicycle repair service, mountain biking shop, bicycle shop


Opening Hours

Monday: 11:00 - 19:00
Tuesday: 11:00 - 19:00
Wednesday: 11:00 - 19:00
Thursday: 11:00 - 19:00
Friday: 11:00 - 19:00
Saturday: 10:00 - 18:00
Sunday: 11:00 - 17:00

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Reviews
I wanted to love this place but unfortunately if you don’t look like you cycle all day long you probably won’t get the exceptional service everyone here speaks of…not sure why they treated us differently from everyone else just because we didn’t look the part. Kinda bummed. There were literally 3 people standing at the front staring at us as we walked in they weren’t helping customers at the moment and didn’t even wave or say hello…everyone else dressed as cyclists got a nice friendly greeting as they entered the doors. Giving 3 stars because they do still have quality products you should check out if you’re in need of parts.
Had a great time shopping for a bike here. I did my research and went in knowing what I was looking for. Jessica was a great rep and made the process fun. I ended up spending twice what I intended to, but when you're a big guy, there's fewer options. The shop was clean, had great displays, and prices for merch. Everyone I talked to in the shop was super friendly and didn't talk to me like I was dumb, which is appreciated. Will go back to them for all my cycling needs, kudos!
Had my bike serviced here. I asked for level 2 service which includes cleaning the bike completely. Unfortunately they did a bad job. They did a better job a year ago when I asked for the same service.
The customer service team here is top notch. I purchased my brand new Trek Verve 3 bike with the help of Evan. Staff is very knowledgeable, patient and courteous. When I picked up my bike they did a safety test on it I made sure everything was working properly. They also took the time to attach a back rack to the bike for me which I already own for no extra charge. I rode my bike this afternoon and I can definitely tell the difference between this professional bike and the cheap one I bought at Target which kept falling apartat least I was able to return it. The brakes and the tires as well as the gear shifting is superb. I highly recommend this bike shop to anyone looking for a high quality bike.
I have been waiting to buy a Trek Fx since 2015. In Feb 2022 I was able to buy a Trek Fx 3. The staff was friendly and answered all questions very well. I was helped by Raechal A. and she was great. Highly recommend the store and the folks who work here if you’re looking to buy a bike. Also +1 to the location of the store as you can test ride a bike on the green river trail.
they are wonderful. i had them put on some accessories on my bike before i went to get it. long story short i ordered the wrong sized bike and they were so gracious and kind - they ordered me a new bike, put all my accessories on it and did it all with a smile, best customer service ever,
Dave and his colleagues are great people! They helped me with test rides on multiple bikes the whole afternoon. I really appreciate their help and patience. Highly recommended to visit the store and get your bikes!
tldr: 1 Mechanics in the back who don't come to the floor did a great job. 2 Ask to talk with Donovan. I own a Trek bike, and I like Trek, but this place emanates that pretentious, smug, and unhelpful vibe that some LBS have. I needed to service my n+1 Trek, and figured: why not just go to Trek, especially since the location is convenient too. Very convenient. If you need to service your bike, or need help with anything, I highly recommend you speak with Donovan. He was approachable, available, and helpful. He was also engaged and understood my concerns. I came in needing to do some repairs and also some simple swaps to my bike like replacing tubeless tires I can do it myself, but it was cost and time-efficient for me to have them swap it out and he was willing to help. He and the technician put my bike in good working order, and I was able to do some good rides and a metric century a few days after getting it back without problems. It was like having a new bike! I also knew I'd be paying premium prices by taking it to Trek, but the peace of mind in knowing they had the parts except the cassette!, and had qualified technicians who work on Treks was worth it. There was another lady, who I think was named Jess, was also friendly too. I don't expect everyone to be friendly or to start a conversation with me, but the non-consideration or even lack of willingness to help...I'm walking in the store with a bicycle, at least ask me if I need help I knew where the service department was, implicitly tells customers that they are not necessarily valued. And that's not a good thing. Also, watching interactions between some of the workers showed that some employees were irritated and did not value each other. If a front of house person comes to the back opening drawers asking for a wrench, help and get her a wrench instead of watching and asking why she's looking in the wrong place. I'll probably still take my bicycle here whenever I need maintenance or repair work only because the location is convenient, and because the technicians did a superb job I'll also need a new cassette sometime, but I recommend this place with hesitation. If you do decide to visit, speak with Donovan. He works towards the back where they repair bicycles. FYI: Closed on Mondays.
Thomas was extremely helpful. I haven't purchased a bike in years and was unfamiliar with the process and what was important to know. He spent the time with me to help me understand the differences between bikes, equipment, and accessories, while at the same time, not pressuring me to buy anything. I feel much more informed and confident in my purchase after the interaction. Would definitely recommend!
Donovan in the service department took a lot of time to walk me through lots of different options for the work that needed to be done on my bike and was great in communicating changes in cost relative to the original quote to make sure I was on board. They did a great job with my MTB tune, dropper install, and new parts install and in general returned the bike squeaky clean with the components all super quiet. Thanks!!
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