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U.S. Cellular

  1. Alcoa
  2. Alcoa Electronics Store

Reviews, get directions and information for U.S. Cellular

U.S. Cellular

Description

U.S. Cellular Alcoa, TN is a nationwide wireless carrier bringing 4G LTE to nearly 90% of its customers. Focusing on customer service, delivering industry-leading innovations, and maintaining an award-winning high-quality network. U.S. Cellular customers receive unique benefits such as a valuable re



"We connect 5 million people, businesses and government operations with our award-winning network. And were always looking for ways to make your experience with our communication services and products even better. No matter how big we grow, our values don't change. That means exceptional service from real humans. Products we offer: The latest smartphone devices & accessories, high speed internet, connected home solutions, and more. Visit our store in Alcoa to check out some of the special offers available."
Address: 717 Louisville Rd, Alcoa (Tennessee) 37701
Phone: (865) 977-1000
State: TN
City: Alcoa
Street Number: 717 Louisville Rd
Zip Code: 37701
categories: mobile phone shop


Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 10:00 - 19:00
Sunday: 12:00 - 17:00

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Reviews
Dont know how long these 4.5 stars customers had to wait but , Worst customer service experience Ever. PLAN ON WAITING because nobody will greet you. Nobody to ask questions, you just walk in, stand there with everybody else at the door. Dont know whos next. I waited an hour before they closed, waited ANOTHER hour after they locked the doors. STILL, never greeted, never told we will be with you in 3 hrs. NOTHIN. FINALLY! Got up there after waiting 2 hrs and was told by Austin i had to wait 4 more months for an upgrade!? Needless to say i wasnt going to make my wife and 2 young girls wait any longer. Get home and my wife calls 800 # and she said Monica from customer service said i WAS available as long as the screen wasnt broke and phone in good working order. If they had someone floating to answer questions, and greet and help with questions before hand, I wouldnt have wasted 2 hrs of time dealing with unprofessional employees that obviously need more training customer service included and wasting other customers time infront of them. So needless to say, i wasted 2 hrs of my time. And NOW have to make a 2nd trip to get the phone i want, in the color i want, at a BETTER STORE WITH BETTER CUSTOMER SERVICE EMPLOYEES.
We have been with US Cellular for 7 years and was leaving to go another company until we met Tim Daniels. Tim is a amazing person and just meeting and dealing with him today made us stay. He’s such a nice person and easy to work with and helped us pick out new phones and accessories we needed. He made my husband and myself feel so welcome and spent all the time we needed to make the best decisions for ourselves. Great guy and if you go to US Cellular we hope you meet Tim.
We had went to a US Cellular location closer to our house on Sunday. we told them we wanted to upgrade 2 phones. They put our name on a list and we waited for 2 hours just to find out they didn't even have the phone we wanted. Suggested I try calling the one on Kingston pike. Monday morning I called 3 different stores and none of them had the phone I wanted. Called the Alcoa location and talked to Vinny and he said they only had one but they could order the other one for me. Out of all 4 locations I dealt with this is the ONLY location that offered to order the phone we wanted. I went to this location and Omar helped me. He was very helpful and friendly. It didn't take long to get my upgraded phone working. He ordered the other one for me and it was delivered to our house the next day. It is just a shame that I had to drive 40 minutes to get good customer service. If you want good customer service I would suggest this location.
Customer rep was nice, but company policy is a scam. I've been a customer for over 4 years, and was told today that only new customers get promotional prices on new phones, and that "upgrades" barely get a discount at all. I am actively looking to switch to a new provider now, so your business practices literally did what they were designed to do, push away reliable existing customers.
I decided to upgrade my 3 yr old phone after getting a great promotional text. The staff were exceptional at making sure they were having Covid 19- and social distancing procedures in place. I worked with JORDAN. He was great! Did a pretty quick transaction, got me the best promotional offer available on the phone I wanted. He was able to switch all my data and walked me through a couple of basics. He went above and beyond and I am very pleased. JORDAN deserves kudos for a job well done. 10 stars!
Our visit started out with a phone call to the store to check for smart watches that were in stock. Tina answered our call and we could not be happier that she did. Tina is an exceptional employee and thats a fact. I called in advance to see if that location had the smart watch i wanted for my wife for our anniversary this year and tina did not disappoint. When we arrived we asked for tina and she had the watches out for us to look at and she was very knowledgeable about each of them. She was very courteous and genuine and did everything she could to get the watch we wanted and for the best deal. Tina did such a fantastic job with us that we actually purchased two smart watches instead of the one and we are very satisfied with them. If you want excellent customer service and a friendly face then ask for tina at this location. She is very professional and does a great job. Thank you tina for making our anniversary even better.
I came in today with some bad luck and had lost my phone and was thinking the worst . It being around the holidays cash is sparse but Brad P. Hooked me up and I walked out with a brand new iPhone and $200 worth of accessories. He was so helpful and fast and made the process very easy and fun. I would very much recommend him to anyone and also maybe management could consider him for a bigger bonus or promotion this year. Thanks again Brad!
Do not recommend their WiFi. They have a data cap of 200mgs which is easily met during their two week guarantee period. Because we were not informed of this we’re stuck with the unit which was purchased upfront.
I have Never Ever Been more Happy with a Cell phone Service Company as I am US Cellular. We have been with them for years now and it just gets better. We will only conduct business with Tina and she goes above and beyond what her job calls for. We just got new Apple phones and she walked us through everything not to mention the money we saved.... She Rocks Her Job!!!! Thank you!!! Sonja
Scott and Tim helped me not only pay off a device but got me and my family amazing deals!!!!! 12/10 would come here every time!!!!
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