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US Cellular

  1. Cedar Falls
  2. Cedar Falls Electronics Store

Reviews, get directions and information for US Cellular

US Cellular
"We connect 5 million people, businesses and government operations with our award-winning network. And were always looking for ways to make your experience with our communication services and products even better. No matter how big we grow, our values don't change. That means exceptional service from real humans. Products we offer: The latest smartphone devices & accessories, high speed internet, connected home solutions, and more. Visit our store in Cedar Falls to check out some of the special offers available."
Address: 314 Brandilynn Blvd, Cedar Falls 50613
Phone: +13192662140
State: IA
City: Cedar Falls
Street Number: 314 Brandilynn Blvd
Zip Code: 50613
categories: telecommunication company, mobile phone shop, electronics store


Opening Hours

Monday: 10:00 - 19:00
Tuesday: 10:00 - 19:00
Wednesday: 10:00 - 19:00
Thursday: 10:00 - 19:00
Friday: 10:00 - 19:00
Saturday: 10:00 - 18:00
Sunday: 12:00 - 17:00


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Reviews
My family and I switched to us cellular from Verizon and it was the worst mistake we've ever made. They had told us what our bill was going to be monthly and it has changed 3 DIFFERENT times. We just joined 3 months ago and have had this many problems already. The guy we had when signing up didn't bother to tell us that Hotspot and out of country calls would cost more and the customer service guy I talked to told us that they sneak around telling you these things. Don't ever sign up for auto pay either. We had an auto payment come out for our bill which put it at a zero balance, they then took it upon themselves to take out an extra payment which was not authorized. Highly disappointed in us cellular and going to be going back to Verizon where our bill way always the same.
Over the weekend I found myself in need of a new phone due to my dog getting their paws on mine and I cannot say enough good things about this US Cellular! I was immediately greeted by Stephanie when I walked in and she was so knowledgeable throughout the process of getting a new phone and made sure that I got a great deal - and I even walked out with a new iPad! On top of this, I believe his name was Nate, was incredibly friendly and I had a great time discussing our similar hobbies with him during the the time it took my phones to transfer. Upfront and honest experience with very helpful employees, which is not something you get most places anymore. I can't wait to bring my husband in to upgrade his phone next!
BUYERS BEWARE They will assume without even asking you that you want to purchase $180+ worth of accessories and then include the cost in your monthly price and not explain other than saying it's a bundle that includes everything They do the same with Device Protection and most other add-ons like tablet lines or home internet. Just assuming you want it and only getting consent on the monthly total cost. They call it assumptive selling, I call it scamming customers They coach their representatives to do so and it you don't, you are put on performance write ups This business doesn't care about it's customers but only profiting off of them and they can't even do it the right way... gotta trick you into buying things.
Took forever. Noone at front desk to tell you u have to register n they then have it sent to ur phn poor communication on their part at the cf store!!!
Waited literally over 40 minutes for the employee to tell me they couldn't help me. The worst customer service I have ever received at a store.
The least transparent cell phone provider around
I had a great experience this afternoon at the US Cellular on University! Bri was so helpful and the environment with the others workers was great even at 5PM.
Terrible. Called 3 times. Hung up on me once, got lost in a sea of prompts, and had a call misdirected back to the prompts. Went to the store and not only didn't they help me, she gave me nothing but attitude. That was yesterday. Got an automated text this morning to click on a link and take a 5 minute survey. Pathetic.
Nathan was top notch answering all my questions and getting me setup with my new iPhone.
Horrible service. Checked I'm at 503. At 640 someone asked if they work after closing and she said no they close at 7 and that anyone wanting an upgrade won't get it done tonight cause they stop doing data transfers at 6.
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