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US Post Office

  1. Wilmington
  2. Wilmington Post Office

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US Post Office
"Visit your local Post Office™ at 152 N Front St! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better."
Address: 3434 Old Capitol Trl, Wilmington (Delaware) 19808
Phone: +13029981168
State: DE
City: Wilmington
Street Number: 3434 Old Capitol Trl
Zip Code: 19808
categories: post office


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 08:00 - 17:00
Wednesday: 08:00 - 17:00
Thursday: 08:00 - 17:00
Friday: 08:00 - 17:00
Saturday: 09:00 - 15:00


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Reviews
Love this post office. Great service, downtown Wilmington.
A lot of the bad reviews for passport processing are because of poor preparation or not scheduling an appointment. My experience was fine. I made an appointment on the USPS website, and made sure I had all my documentation lined up BEFORE I went downtown. My wait time was maybe 10 minutes, and the whole processing time was also only about 10-15 minutes. The guy was super nice. Come prepared, people! It's painless!
Jackie did an amazing job and scheduling my appointment for my passport. She was brought, energetic and made my experience all the better. I also finally mailed two heavy letters that I had been meaning to mail for the last week. She made me feel less guilty about that too. Jackie is great! If you happen to be standing in her lane you are sure to get great customer service!
Horrible Customer Service I mean that is if they ever feel like answering the phone. I had medical supplies for diabetes shipped to me and the company transposed the zip code so both myself and local post office tried to reach them but for two days nobody picked up the phone or replied to an email. So much for being civil servants.
The post office is in the heart of the historic district. On street parking only. The postal employee I worked with, Maxx, was friendly, extremely knowledgeable, and helpful in taking care of business.
These guys are the worst. I have had mail showing on the Informed Delivery app that I'm not even receiving. A lot of it is very important. I recommend getting a P.O box. They claim no responsibility because they said someone could have taken it from my mailbox. If you have a p.o box, it never leaves the post office so if it goes missing, they will be 100% responsible.
If you are in need of anything related to applying or renewing your USA passport, stay as far away from this location as possible. The elderly Caucasian man processing the applications is as clueless as possible. We applied to renew my minor son passport only to receive a letter from the passport center that everything basically was done incorrectly by him. This letter was received 14 weeks later! The fees he told us were wrong, he never signed that we appeared in front of him, he asked to submit the original birth certificate when it was not necessary. We only found this out after wasting 14 weeks only to go to another place and start the process all over. The man is who did this is not only unprofessional but completely incompetent. Shameful that he’s in that crucial position to help the public.
This location is the sorriest post office in Wilmington! They were supposed to deliver a certified letter to my house three days ago but still haven’t received it. Then after repeated calls someone finally answered the phone and claimed they were checking on status and never came back; I waited thirty minutes before hanging up. When I called consumer affairs they tried calling and she still hadn’t came back to phone, now it’s a hour. They sent a pop up email to tell them to hang up phone and yet when you call this line she still hasn’t hung it up. Just trifling!!!! Now if I was to go down there and act a fool they would say that I’m wrong. They need to fire every last person at this location and start over with ones who professionals or just close this location down permanently. Even the supervisors are trifling because they lie to you on phone then do exactly nothing. I can’t use profanity but I wished they didn’t receive their mail until they had satisfied and delivered all the customers mail correctly. I bet you would see some changes then. Such a poor excuse for a business much less the postal service.
This branch has ongoing issues with both home mail delivery and processing of business reply mail. Business reply is not processed daily, it depends on if the one person assigned to handle it is at work on a particular day - if not, there is no back up person assigned to process it. Mail forwarding service is hit and miss. Several staff members and supervisors are rude. Trying to call this branch is near impossible - the phone often goes unanswered. Despite having made multiple complaints in recent years, the service at this branch appears to be getting worse instead of better.
Ordered a passport from this location never received it. Tried to called sat on phone for an hour listen to them pick up the phone then press the button to have it keep holding. So now have no idea where my passport is and I am told by all other post offices to call the Post office I ordered it from. It's a vicious cycle!!!!!! I also looked online and the website said I never filed for a new passport so of that's true them my old passport and all the money I payed for it to be done has just vanished into thin air.
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