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USPS

  1. Norcross
  2. Lilburn Post Office

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USPS
"Visit your local Post Office™ at 265 Mitchell Rd! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."
Address: 1625 Indian Trail Lilburn Rd, Norcross, Georgia 30093
Phone: (800) 275-8777
State: GA
City: Norcross
Street Number: 1625 Indian Trail Lilburn Rd
Zip Code: 30093-2616
categories: post office



related searches: 4771 britt rd ste g4, norcross, ga 30093, USPS tracking, Post Office Peachtree Corners, Post Office near me, USPS 30093, USPS passport appointment, Post Office Lawrenceville, GA, Post Office duluth, GA
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Reviews
My family and I made appointments to have our passports renewed at the Norcross location. We arrived 10 minutes before our appointments. We waited in line only to be informed the man who handles passports had left and they are short staffed. Our appointment times were from 2:30 to 3:15 for a family of three. I spoke to the African American male clerk who was processing a passport application for a customer. He informed the customer he almost missed him as it was time for him to leave. I informed him we have a 2:30 appointment and he simply said it was time for him to go and he left! We continued to wait in line and when it was our turn the mail lady white American with blonde hair told me the guy left and they are short staff and couldn’t help. I informed her we took time off work and school, we MADE our appointment months ago and all she said was I can’t help you. She was annoyed that I was upset. She handed me a sheet of paper and said I can either go to downtown or see if the Peachtree Corners library will take us as walk-ins. They are very unprofessional.
Normally I do not care to leave a review but the lady with black glasses, baggy us postal service navy blue shirt, and black bonnet on her head missing teeth on the side was rude and unprofessional. I had a simple question about the passport process and all she kept yelling was “APPOINTMENT …YOU NEED AN APPOINTMENT…APPOINTMENT” I get that she probably says this multiple times a day to people but she really needs to work on her customer service and delivery. She is terrible! Couldn’t even ask her a question about the paper she threw at me…
Employee Sondra was extremely rude and impatient. Absolutely zero customer service skill. Please train your staffs better or hire people who have a pleasant and friendly personality.
this truly deserves less than a star but i wanted to leave a review anyway. terrible service. the employee that was supposed to help me renew my passport chose to take the day off again and i was given no heads up. therefore i drove an hour all the way to Norcross to get to my appointment for my passport and i was rudely shut down buy a women at the front desk where she handed me a raggedy peice of paper with a random address on it to go to to stand in line to get my passport renewed by another place. wish me luck
i typically dont leave reviews unless they’re positive but the customer service at this place needs so much work. The negative reviews you see are all 100% accurate. Their attitudes and disregard makes picking up packages a terrible experience Specifically the blonde lady who works up front her attitude is very nasty and disrespectful. Also, my packages are always held in the back even when they're small enough to fit in the box up front. This makes it difficult to get my packages on time and very inconvenient. I’m hoping the reviews are an eye opener to treat guests with more respect or maybe they just need new people all together with good customer service skills.
I moved in April and went to the local post office to change and hold my mail as I didn't have the mailbox key. I completed and paid for a key. I have gone back numerous times since then to check my mail every time I go they don't have the key and are rude as hell. My daughter went today and now they say they aren't even holding my mail anymore and still have not received a key. This is terrible. I have tried calling to speak to someone and got this recording. This is horrible, my daughter's tax refund check is out there somewhere. I only gave one star because I had to click on something to post this
the caucasian lady… blonde hair….. needs to get fired…… every time she’s there she can’t find my package. but every other time that she isn’t there, they find my package?!? my address is correct and my package gets sent back every time to the sender due to incorrect, but IT IS MY ADDRESS?! she gets frustrated and asks “why would it be here” ? are you not the post office ?????????? anyways. she works almost everyday…. everyone else is cool beans but she has the worst attitude, doesn't even check the back she is for SURE lazy. she's insanely rude
This is the worse location. I had a bad experience and the worse service. management should be changed and probably fired. No one at this location acts professional at their jobs or even cares about their positions. I waited so long to be treated terrible, racist and rude at. The black guy who says he’s a manger and the lady should be investigate and fire. I will be reporting this disrespectful place with racist employees that have really bad customer service. If you don’t enjoy your job quit and find yourself some where you will be nice at. This place really needs to be shut down and get new employees with manners. As I have read some reviews none are great. Cooperate needs to pay attention to who they hire and how they treat customers.
First time visiting this location and my issue was the lack of inventory to purchase from boxes, to packing tape. Also, the staff didn’t seem to be in any hurry to expedite the long line of customer waiting in line.
This has to be the worse Post Office location I’ve even had mail to go through. They never completed the scan on my package when it arrived so it literally sat in their location for 6 days not moving, when the package was only coming from 6 miles away. Then I had to send my package back because of size issues. I dropped the package at a Duluth location and it was being delivered 18 hours later. Unfortunately the business is closed on weekends and it was a Saturday so my tracking states delivery attempt would be next business day, and so now my package ends up back at this Norcross location. This package was supposed to be attempted to be delivered again this past Monday, and it’s now Wednesday and the package still hasn’t moved since it was taken back to the Norcross location by the carrier that couldn’t complete the delivery on Saturday. It’s now THREE business days later and this package hasn’t moved since Saturday . They won’t answer the phones. I’d rather come get the package and allow FedEx to deliver my package so I can get my exchange complete. This is ridiculous and I see why this location is rated so low on Google. Do better!!!
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