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USPS

  1. Lilburn
  2. Stone Mountain Post Office
  3. Lilburn Post Office

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USPS
"Visit your local Post Office™ at 4370 Lawrenceville Hwy NW! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."
Address: 4295 Stone Mountain Hwy, Lilburn, Georgia 30047
Phone: (800) 275-8777
State: GA
City: Lilburn
Street Number: 4295 Stone Mountain Hwy
Zip Code: 30047-3339
categories: post office


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Reviews
The worst post office I’ve ever visited! I was in line waiting to be helped by this woman a few weeks ago. The customer in front of me asked if the item she shipped would arrive in time. The female clerk pictured stated to the customer verbatim “Didn’t I just tell you it would get there in 2 to 3 business days”. I couldn’t believe it. Moving on, as I get to the counter an ask for a package drop off receipt, the same clerk proceeds to tell me with a disgusting attitude that I should have used the kiosk in the hallway. This place is terrible! All of these interactions went on in front of the male manager and he didn’t say a thing. I will never go back to this location. All of the other reviews regarding poor customer service are 100% true. Sadly, USPS won’t make any changes because no one wants to work for them and finding reliable talent is a struggle these days.
I was in the post office today at around 2:50 p.m. 6-28-2023.There were three people behind the desk, but only one lady was working. The lady that was working had a short silver hair cut. She was very pleasant. The other two women were carrying on a personal conversation that had nothing to do with the mail or packages while the other lady did all the work! I waited on the employee who was working to finish up with a customer before me before I could be served. I asked her who can take me, she said either one of us can. I told her I preferred to come to her. The women kept talking!!! There was no one else in the post office when I was there. This is disgusting. Why are they behind the desk, if they are not going to work? Why are they there if they are going to ignore the customers on purpose? Please do not leave the employees alone, most of them can not be trusted to do what they are getting paid to do, WORK! Layoff should be taking place right now. Keep the older employees, they will work. In addition, the next time this happens, I will record it on my phone.
I went to this location to send priority mail, I have been told that, they can't find the receiver address on their system.this is because I asked the lady on the counter that if she could check if the address I put was correct.She didn't even tried to help me .But I tried on another location , the address that I put was correct .I don't know why she did that .Poor customer service .
Update: the postal driver that just delivered my mail decided to slam into my trash can with her truck knocking it over. She then she just drove off like it wasn't her problem or her fault. The trash can was nowhere near my mailbox, nor was it in the path to get to my neighbors mailbox. I wish I could give this post office and it's employees a rating of less than 1 star. Original: The worst post office I've ever had the displeasure of having to deal with. 2 weeks now my roommate has had a scheduled pick up from them, they keep refusing to even try and pick up the package, the package that's been sitting in the open on the front porch. They routinely lie and say they attempted to deliver my packages but couldn't "access the location" yet the rest of the mail gets delivered for the day. I hope they get fully defunded.
The worst customer service ever.They are real haters starting by the manager. I was there today for a passport appt. When I walked in I told one of the employees that I was there for a passport appt. She cut me off and yelled to step on the back corner. After waiting for 45 minutes, she finally called my daughter's name. Only to claim that my daughter's name was not on her list... I explained her that I had no idea why she did not had her name on the list but since we had already waited 45 minutes and we had all form already filled out as well as the passport pictures, money order and all required documents she had only one person waiting in line to please take ud and she refused very rudly. I asked the manager and he procceded to tell me that I will have to come back another day. They hate their job and they are very rude especially tours latino ppl. I saw them been rude only to latino ppl while I was waiting.
This lady right here was very RUDE! Did not even greet me! I simply just wanted to ship an item then she proceeded to laugh at me while I walked away just because I did not know the process of shipping. That was very unprofessional and that is not how you treat your customers. Instead of laughing how about we help our customers out when we do not know something. I added her picture just to let management know this is what who is representing them.
I called them today to ask a question about my passport appointment and the automated system directed me to a busy signal.
A big location but only 2 staffs on a busy Thursday of the week. Both of them looked exhausted & the line of 10 peoples waiting.. what a nightmare
If I could put 0 I’ll do it It took 1 hour to mail a simple letter. They took forever
I took a pair of shoes that were boxed and ready to return. I had a qr code from the shoe company for the post office to scan to print a label. They pulled me aside & said they don't do that. I mentioned, I had a U.S.P.S post office do it for me in Lawrenceville. He replied we don't do that here you will have to go home & print a label. Went to the post office in Tucker GA & they scanned the qr code, printed a label & gave me a receipt. Don't go here they lie & or are lazy!!
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