USPS Training Facility at Union Station

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"Visit your local Post Office™ at 30 W Pershing Rd! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."

Address: Kansas City 64108

State: MO

City: Kansas City

Zip Code: 64108

categories: post office

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Reviews

Do not and I repeat, DO NOT get your passport done here. Reviews over 3 years old are still accurate to how this place is run. Showed up early for a 3:15 appt and still no sign of anyone over AN HOUR later. Why make an appointment??Find somewhere else to get a passport!!!

I’ve been here a few times over the last several years and I’ve had no issues. Staff is friendly and professional. Went for some fingerprints today and again had no issues. I think the issue may be the customers. People come in angry for no reason, are rude  some egregiously so and insulting to the staff and then get mad when the staff set boundaries. If you are friendly to the staff you shouldn’t have any problems.

I move around a lot so I've been to many post office locations. This was by far my worst experience. I was there on a Tuesday around lunch time so it was expected that it would be particularly busy. There were only two people working but one was only consistently helping people at the counter the other was helping with a lot of passport things it seemed. I understand that due to COVID, many workforces have been depleted, so again, the wait time was not my issue. When I arrived, I had three shirts that needed to be mailed priority so I planned to pick up a box there. There were no envelopes or boxes in the priority shipping stand so as to package my item before getting to the counter or using the automated machine. I waited in line and handed my one return package to the woman who gave me an envelope for my other items. She asked me to step aside so she could help someone else. When I was finished, I wanted to give the package to her and I needed a receipt for these items. Before I could even speak she told me to set my package to the side because it was so busy and did not offer a receipt for either package one was a return worth over $600. Because she was helping someone else, I did not interject to ask for one. Two days later my packages still have not been scanned as accepted or processed. I went back to see if they could check on them but because I didn't have a receipt, they could not. I explained my situation and was met with incredibly rude responses and blamed for the situation. I was told there was nothing I could do and next time I should just use the machine. I was also told that I should have requested a receipt and it wasn't the clerk's fault because she was new I mailed a package two months ago and she was there and had been told by her supervisor to ask if I wanted a receipt so I know she was not new and knew better. The responses I received today were incredibly rude and unhelpful. I called customer support for the overall post office and the man I spoke to was nice, understanding, and helped me in understanding the process and learning about where my package was. He also filed a ticket documenting my experience and sent it to this location. I will not be returning to this location, even if it means I have to drive to a further location. I would encourage anyone to avoid this location. Read the reviews here, you'll notice that people are continuously met with rudeness upon entering this facility.

Worst place ever horrible customer service never answer the phone and just all around not willing to help would have gave them 0 stars if I could…. Definitely worst usps in the KC Area

Showed up 5 minutes late and asked the lady if she could print us out a label. Responded with, “Nuh uh” and turned her head and walked away. I understand not being able to help us but maybe find some form of customer service.

I've always been treated with a courteous and pleasant manner. Employees are helpful and answer all my questions. I am amazed that they are as pleasant as they are. Just imagine how many letters and packages they have had to process during the COVID issues. I applaud all the employees. Thank you most sincerely.

I am so upset. This is the second time they have marked my house as vacant. They keep sending the SAME package off to the sender claiming my house with CARS outside, PORCH FURNITURE outside, I even left the lights on outside and they still marked it as vacant. Can’t even talk to a real person and get stuck with the robot. Their workers need to do their jobs, which means getting out in the snow and delivering packages PEOPLE PAID FOR. I’ve waited over a month for this package and have yet to receive it even though the seller has tried two separate times to make this right.

I went there today for my passport and another time they were unprofessional then and today.  They had us waiting for a long time... What was the point of an appointment ...  Also for one of the rude females who closed the door on me as I was talking to tell me over 30 minutes later my I needed another  birth certificate, she wasn't good at multitasking AT ALL...

I applied for my passport last month online. I went to union station’s post office it's absolutely stunning inside. The postal workers were fast and courteous. I made my appointment early in the morning and I was in and out. My experience with this post office was amazing.

Wish I could give 0 stars. Came in at 9 am for fingerprinting to an empty office with not a single soul around. No one to greet or explain the process. I’m sitting here 40 min later. One employee walked by and acted so put out by my asking if this was the place for fingerprinting and walked off. This is pathetic and so poorly run.

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