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Value City Furniture

  1. Streamwood
  2. Streamwood Store
  3. Streamwood Bar
  4. Barrington Furniture Store
  5. Streamwood Furniture Store

Reviews, get directions and information for Value City Furniture

Value City Furniture

About

From living room furniture to home accents, Value City Furniture stores offer a wide selection of sofas, sectionals, tables, beds, mattresses and more.

Description

From living room furniture to home accents, Value City Furniture stores offer a wide selection of sofas, sectionals, tables, beds, mattresses and more.



"WHO WE AREValue City Furniture is a furniture store that has been helping families furnish their homes for over 70 years. Find stylish furniture for your living room, dining room, and bedroom including mattresses and youth furniture. VCF also offers the largest selection of reclining and power-reclining furniture around!DESIGNER LOOKS COLLECTIONOur newest furniture collection, Designer Looks is full of the latest furniture styles at prices that are a lower than anywhere else. We listened to our customers about what their favorite styles are, and created an entire collection centered around making those sought-after looks affordable."
Address: 960 South Barrington Rd, Streamwood 60107
Phone: (630) 483-7171
Email: moc.fcv@troppusbew
Parking: Lot
State: IL
City: Streamwood
Street Number: 960 South Barrington Rd
Zip Code: 60107
categories: mattress store, furniture store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 11:00 - 19:00

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Reviews
I had a great experience dealing with Armando and Paul. I had my eye on the happy sectional and was excited to purchase it for my new place. I originally went to the Schaumburg location and they were completely inflexible with delivery times. Paul and Armando worked with me to get a delivery time that worked with my schedule so I didn’t need to take off work for a furniture delivery. Both of these guys gave me superior customer service, if not for them I would of brought my business elsewhere.
This place has the worst customer service I have ever experienced. They give you the runaround, their sales people lie to you to sell, the manager is careless to client complaints and the quality of set up is terrible. We purchased a kids bed from here and when the delivery men came in to set up, they did everything within 10 mins-fast. Great, right? ... no, the set up was so horrific the bed started falling apart the next day. My husband ended up taking the bed apart and redoing the entire set up because hinges were put on upside down, nails fell off, nails were missing from the set up, screws were loose and the base of the bed started tilting and breaking. I also emailed in pictures to the store and no one responded to my complaint. I was promised a delivery the next day today of the returned bunker board and delivery never came of the requested item. I just called this place and they have no record of the scheduled delivery and the rude customer service rep responded with, "the delivery guy said you were picking it up." The content of the email asked to provide a delivery time of the item for the discussed date. Conveniently, the manager was too busy to discuss the matter with me. I do not recommend this place at all. Terrible management and terrible customer service.
Update / Final: So I finally have everything. They got my my table legs and my cushion from my chair. It is over. I think maybe the customer service helped but either way. i told them if they brought the wrong legs again they could just take the table back and I wanted a full refund. So they brought the right legs. The furniture is decent... I just am sad how long it took to get the table. Update: so I've had a bar-height table with normal chairs for over a month now and they scheduled appointment to come over and again brought the bar table. I'm absolutely flabbergasted it's like they don't have any internal communication. I'm going to call up the sales person since she's really nice and helpful and hopefully I can get the furniture that I ordered. So I love the furniture I picked up and I really love the saleswoman Kia who helped me but I still haven't gotten parts of my furniture and it's been 3 weeks now. When they dropped off my furniture they realized they had the wrong legs for it meaning it's at bar height but all the chairs are normal height and I haven't heard anything back from them and when I stopped at the store they didn't have much of an answer for me either which is really disappointing. They came over the Wednesday right after they realize there was something wrong with the order and I also showed them that one of my cushion zipper is completely broke and I took that cushion but again they haven't fixed it or contact me.
I have never been so impressed with a sales team. Furniture shopping can often be a harrowing experience. Not this time. We were immediately greeted by Simaa with a huge smile and an energetic attitude. We were making some large purchases and had a lot of questions. She knew every little detail and even bounced around making sure we were making the right decision for our needs. She consulted with another very knowledgeable employee to make sure she covered all the bases. We were making some purchases in the clearance section which are always sold "as is." We wanted to make sure that an electronic recliner/chaise lounge combo was in working order. So she ran over and got the help of Miguel General Manager and he ran right over with a portable device so he could plug it in. It worked! And Miguel was fantastic! Color me impressed again! We had to work everything into our VCF credit card budget and he went way above and beyond to make sure that we went home happy. Another associate named Chris even grabbed us some waters while we were busy maxing out our card. I don't think I will shop for furniture anywhere else at this point. Not to mention we got such beautiful furniture for such an amazing deal. Get in there quick while they have a huge selection of clearance items that are all brand new and unblemished. It is few and far between that you come across people in the sales industry who have such integrity, and obvious great character. Wonderful store. Quality items. Unmatched service. I can't say enough. We went home beaming. Thank you so much!
We just purchased several items at the Streamwood store and had a great experience and got a great deal thanks to our new friend Armando!! He was very knowledgeable and attentive and gave us just the right amount of space to make our decisions without feeling like he was sweating us. We’ve been shopping around for a while now and planned on hitting several stores today but got no further than Value City thanks in part to Armando! We found what we wanted at a price we wanted, a great shopping experience. Thanks Armando !!
Karina was the Home furnishing consultant and she was wonderful. Very personable and not pushy at all. I explained what I was interested in and she took me right over to the area and explained in detail what each item offered. With her help I was eventually able to select the Futon Bunk bed. I would say that the only thing that was a bit disconcerting about my shopping experience was when I asked to speak with the Manager, who I think is Dave. I wanted to discuss a possible discount. While we were speaking he kept shifting from one foot to the other and eventually started taking steps away from me during our conversation. I literally had to ask if he was leaving me in the middle of our discussion. He quickly said no and something along the lines of not being able to keep still. It was very off- putting. As a manager I expect some level of professionalism and rocking from side-to-side and eventually moving away was strange. He did give me a small discount eventually which is why, along with Karina's helpfulness I still give the store 5 stars.
I have nothing but problems with the furniture I have purchased 2 years ago from value city streamwood IL furniture. Within the first year the furniture had to be replaced under the manufacturers warranty because it was breaking, both the sofa and the love seat. Then 1 year after that replacement both pieces are broke again. We purchased the extended 5 year warranty value city sells. The warranty company has been to my home 3 times over the course of 6 weeks. The sofa is beyond repair and they have offered us our money back in form of store credit for only that piece. The love seat was repaired by the warranty company and broke within 24 hours of that repair. Now they want to come out to our home again next month and have 2 weeks after that to tell me if this is repairable. We have already given them multiple chances to make this right. All supervisors and managers of this company will not help us. We have asked for store credit since these pieces keep breaking. No one from the store manager of the streamed location to their corporate offices will help us. So our options are to have broken or mismatched furniture.
Its been almost 4 weeks since I ordered 2 bed sets, I haven't received them yet. The first delivery we learned the salesman did not order the bed rails for the twin bed. They did tell me the king set would be delayed, but the night before it was due to be delievered, they canceled because the bed rails came in damaged. Its a huge inconvenience, and has not been a pleasant experience at all. The good side is the store was clean and the layout is nice. They finally arrived, the delivery guys were so nice and assembled the beds so quick!
Just picked up my new furniture at the customer pick up location at the store. Bought a bed and night stand. Both were easily assembled and built well. My problem is with the person who helped me in the warehouse. This guy seemed completely annoyed that I was there. No hello how can I help you. Just wanted a receipt...not professional in the slightest sence. Came out after I loaded all the boxes myself. No thought of helping me. Brought out his clipboard, counted the boxes and proceeded to tap his pointer finger on the paper where to sign....REALLY??!! turned around walked back inside without saying a word...not a thank you..not a hope you enjoy your new furniture. Nothing! Maybe he was mad because I had to ring the bell for service... sorry to wake you bud..but I am the customer!
We found our bed frame online and went to the store to check it out. The sales person wasn't helpful or even concerned about it. We left and ordered it on line. We had delivery to the store and picked it up ourselves. The warehouse people were efficient and bed was delivered on time. We brought it home and found the headboard was nicked. Rather than take it back I called customer service and was immediately offered $100 off of the price. I offered to send a picture of the damaged area but was told it wasn't necessary. The credit has been applied to my account, the nick has been taken care of and our bed looks beautiful. I would definitely go back.
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