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VCA San Carlos Animal Hospital

  1. San Carlos
  2. San Carlos Pet Store

Reviews, get directions and information for VCA San Carlos Animal Hospital

VCA San Carlos Animal Hospital

About

San Carlos Pet Hospital

Description

San Carlos Pet Hospital is a full-service animal hospital and boarding kennel whose mission is to provide the highest standard of compassionate veterinary medical and surgical care for our patients. We are committed to providing friendly, informative, and supportive services for you and your pets.



"Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations."
Address: 718 El Camino Real, San Carlos (Californie) 94070
Phone: (650) 591-5718
Email: moc.liamg@latipsohtepsolracnas
Parking: Lot
State: CA
City: San Carlos
Street Number: 718 El Camino Real
Zip Code: 94070
categories: veterinarian


Opening Hours

Monday: 07:00 - 22:00
Tuesday: 07:00 - 22:00
Wednesday: 07:00 - 22:00
Thursday: 07:00 - 22:00
Friday: 07:00 - 22:00
Saturday: 07:00 - 22:00
Sunday: 07:00 - 22:00

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Reviews
When my 17-year old cat became suddenly ill my regular Vet was unable to schedule an appointment with us and I tried Veterinary Wellness Center in an emergency. The staff was amazing, saw us right away, were so compassionate to our poor kitty, and she received immediate and quality veterinary care and attention. The fact that the Wellness Center is open 24 hours a day/night and 7 days a week ensures that all my pets are seen whenever they have a need and scheduling is not dependent on an 8-hour work day. Frankly, I don't know why anyone wouldn't want this care for their pet, especially considering the superior veterinary services provided at the Wellness Center.
One more update...the owner of the clinic was kind enough to contact me to discuss my concerns. She did address them with the staff. __ I will leave my previous, glowing review, but in recent months we have not been as pleased with the care. Our dog was unusually lethargic, and while we are grateful the VCA diagnosed her with hypothyroidism, there were two instances of tests we declined that they proceeded with and charged us. Additionally we are not receiving written summaries or itemized invoices. The thing that concerns us most is we strongly feel our dog is receiving too high of a dose of medication as we are seeing adverse reactions. Instead of investigating our concerns, we were assured that we needed to continue with the higher dose based on lab results my dad was a medical researcher, I get this, but labs vs. symptoms, please be curious. I simply don't feel they are taking the time to care for our concerns and questions. __ 6 Years Earlier Thank you doesn’t even begin to express our gratitude for what Dr Haddad and staff did for our dog. Our dog sitter notified us that our dog Matilda had been sick to her stomach since our departure. First day we thought it was nerves, but by the 2nd day, we realized something serious was wrong. Our dog sitter took Matilda to San Carlos Pet Hospital referral from a friend. We were 2000 miles away at a family reunion a short 4 day trip, and the staff kept in frequent contact with us on her condition. They were very practical with the tests which were run and reasonable with the charges. After a few inconclusive tests important ones to rule out illness, the doctors felt it was likely there was an obstruction in her GI which wasn't showing up on x-ray. Having a father who was a medical researcher I understood how this was possible, so when they suggested ultra-sound, we proceeded. The staff moved forward with calling every possible resource for the ultrasound in the Bay Area. Once they secured an appointment, but with only an hours notice and, again, being 2000 miles away, we were unable to transport Matilda to her ultrasound appointment. We called friends, pet taxi services and couldn't find anyone to transport her. So the owner took it upon herself to transport Matilda to the other clinic. We are still so grateful for this!!! Obstruction was found and Dr Haddad, came in after hours to perform her surgery. In total, 5 doctors attended to Matilda, kept us posted around the clock literally we received a call at 3:30 am when Matilda was not doing well. With so much that happened in those few days, in the end, we feel the billing was also reasonable. Truly, we will never go to another vet. This is our vet clinic going forward. They are remarkable. Message to Dr Haddad and staff "Your treatment of Matilda was outstanding and to say you went above and beyond is an understatement. This sort of dedication to your patients makes you all exceptional vets. You saved our dogs life and provided her with affection and comfort in our absence. Tearful Our sincere thanks to all of you."
This is the best VCA Pet Hospital on the Peninsula! First exam is free and the Doctor/ Veterinarian is awesome! They genuinely care about your pets and are so nice. They will also text the next day to check on your pet and you can reply by text and even make appointments via text! I come here from Burlingame and will never go anywhere else now! Today is our second visit
Yesterday my daughter brought our cat in for a emergency,our normal vet at Whipple Vet could not see our cat,he was not using his back legs. The assistent for Vet call me at work to tell me what needed to be done they said between $1,500-$2,000. I ask to please just do what was needed. Xray,fluid and meds. They lady came back on phone said it would be $1,033 for everything,that my daughter would need to put deposit down,I said ok she can pay it,she has my credit card. Well my cat was given 6 pain meds, information med. 2 of them. My cat is not well at all. I call this morning to ask what else could be going on and was told that they only collected 75% of the bill and now it’s $1,200. Now Im told I need to bring my cat back in and come pay the rest of the bill.
I brought our cat Denver into San Carlos Pet Hospital to have a foxtail in his ear removed. I was so pleased with the service. The entire staff was professional, genuinely friendly, and very caring toward Denver. I felt like the medical team did just what they needed to do to relieve the foxtail irritation without trying to 'sell' me additional unnecessary services. I left the office feeling very grateful to have found this wonderful hospital where I know all my pets will get exceptional professional care.
I've been bringing my dogs here for years and have had only positive experiences. Recently one of my dogs swallowed an entire banana, with the skin and stem. I called the office and was told to bring him right in. He was treated almost immediately and was fine and ready to come home in around an hour and a half. The vets we've seen, Dr. Haddad and Dr. Stauber, are both friendly and professional. The nurse is wonderful. I'm happy they've become a 24 hour emergency center so I would no longer have to drive to Palo Alto for after-hours care.
I love the way they treat my dog. he's had chronic back issues including surgery and loss of the use of his hind legs. I feel like he gets very personalized attention, the vets are very responsive when I have questions and it's obvious they really care about the outcome. Dr. Hadad has treated Bernie and she's amazing. Sometimes the phones can be a little hectic, give the girls answering the benefit of the doubt, they usually have someone in front of them and at least one line on hold. They are all exceptional!
Abby from the front desk is extremely rude and not helpful at all. I called to see about getting coverage for my pet, and she said that they don’t offer that. I told her that I have seen it multiple times on their website and have been offered it in person. She said “oh you’re talking about the care wellness plan”. Um, okay? Because I don’t know the specific name of the plan, you don’t offer it at all? I can tell through the phone that she is lazy and does not want to answer calls or be helpful. Very unprofessional - I called VCA on Laurel Street, they are much nicer.
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