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Reviews, get directions and information for VITAS Healthcare

VITAS Healthcare

Description

If you or a loved one is facing a life-limiting illness, VITAS Healthcare can help. We focus on you, not your disease, to ensure comfort and dignity near the end of life. VITAS provides you and your family with a team of hospice professionals—physician, nurse, hospice aide, social worker, chaplain, volunteer—to meet physical, emotional and spiritual needs. We care for you wherever you call home—a private residence, assisted living community or nursing home. If symptoms become severe, we have Intensive Comfort Care, shifts of 24-hour continuous care until symptoms are under control. For those symptoms that cannot be managed at home, VITAS also provides inpatient hospice beds and units in local hospitals. With VITAS you’re never alone. We’re available 24/7/365, with support available even on holidays and weekends. In the transition from hospital to home, from curative to palliative care, from chronic to end-stage disease, VITAS is with you every step of the way.



"If you or a loved one is facing a life-limiting illness, VITAS Healthcare can help. We focus on you, not your disease, to ensure comfort and dignity near the end of life. VITAS provides you and your family with a team of hospice professionals—physician, nurse, hospice aide, social worker, chaplain, volunteer—to meet physical, emotional and spiritual needs. We care for you wherever you call home—a private residence, assisted living community or nursing home. If symptoms become severe, we have Intensive Comfort Care, shifts of 24-hour continuous care until symptoms are under control. For those symptoms that cannot be managed at home, VITAS also provides inpatient hospice beds and units in local hospitals. With VITAS you’re never alone."
Address: 990 W 190th St, Ste 550, Torrance 90502
Phone: (310) 324-2273
State: CA
City: Torrance
Street Number: 990 W 190th St, Ste 550
Zip Code: 90502
categories: medical & health


Opening Hours

Monday: 00:00 - 00:00
Tuesday: 00:00 - 00:00
Wednesday: 00:00 - 00:00
Thursday: 00:00 - 00:00
Friday: 00:00 - 00:00
Saturday: 00:00 - 00:00
Sunday: 00:00 - 00:00

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Reviews
PLEASE GO ELSEWHERE!! My sisters and I needed a hospice for our dad. We did our research and we were fooled by intake. We should of listen to reviews on google and yelp. However we chose to go with them and believed they had our fathers and our family’s best interest. We had them for two months but it always felt like it was longer. They were always short staffed, when we needed help, support or an RN it was always impossible to get someone to come and assist our father. Intake swore they would be there for us whenever we needed them. LIES!!. Ana, the main RN appointed to our father was the ONLY one who always made sure we were taken care of. Even on her days off she would check in. The last 72 hours of life my dad had, everyone but Ana left us. They showed no empathy, and abandoned us in the the time of our needs. It is absolutely sad because we weren’t prepared. We had to google our dads last symptoms as VITAS failed to send us an RN multiple times. The day our father passed, Ana showed up with compassion, coffee for the family. She showed up when it wasn’t her job to be there. We are thankful for Ana. Yet 25 days later we didn’t hear back from anyone from VITAS but Ana. Please don’t bring your loved ones here. Believe my review as I took the time to explain and praise the only human who truly helped our family.
Wow, for what they are responsible for this is the most disfuncional, lack of empathy organization. Beware of this company when you hire someone for your loved one. Please hire someone else, take my word for it. The company does not communicate with each other, employees drop off equipment that is not needed just to bill Medicare, and when you need supplies for your loved one it’s takes a few days to get To the right person. The program manager Sherry has no clue with what’s happening underneath her nose. All she can do is apologize. This is a disgusting company.
Beware of the corporate sales pitch. When we met with them at the hospital and expressed our concerns, they were very responsive and showed lots of empathy. All of that quickly changed when we brought my dad home. My dad is 6'4, they assured us they would be provide a long bed. That was the first lie, "comfort care" is not a priority for them. My dad hangs over the bed. Everyone that called to ensure my dad would be taken care of won't even reply to calls or text messages. Ir seems like now that my dad has lived longer than the 3 days the Dr predicted, they are annoyed that he's still alive. My dad is severely dehydrated and miserable, yet there is no nurse or doctor responding. Don't be fooled by their presentation and fake understanding. They are a for profit organization and your loved one is revenue, bottom line.
The disorganization and miscommunication within this hospice are deplorable. Their left hand does not know what their right hand is doing. There is no degree of coordination among the "team". The nurses rush out, and do not leave clear and understandable information for the patient. They claim to provide volunteer services, but only put patients on a waiting list. My patient received a volunteer once in 1.5 months. The patient was told they did not have enough volunteers and would have to wait on the list. Vitas claims to stay in contact and coordinate care with families. They will not call with updates. They claim it to be a part of their service, In reality, you are provided a number, to call a series of phone numbers, which eventually takes you in a complete circle. I have no idea why they even mention providing emotional support. That equates to one visit from a Chaplin. The patients Social worker is nearly unreachable. The pain management is non-existent. While again claimed to be part of their service, The Patient, six months terminal, two months into the VITAS program and has yet to visited by a palliative care physician. Vitas provides the is the minimum requirement of care, while somehow continuing to operate. Vitas is very difficult to communicate, or cooperate with, due to the gross disorganization. I am looking elsewhere for Hospice services, I suggest others look elsewhere as well.
It's difficult to put into words how bad it was when dealing with this company. They use the bait and switch technique to get you to sign up for their services. One of the representatives actually told us they offer the services of a podiatrist, and physical therapy. None of this is true. The visits by the clergy and with the home health aide was very pleasant. Overall, my experience with Vitas wasn't pleasant. If I could give negative
Vitas MURDERED my mother. Do not trust Vitas or Kaiser. Kaiser assured the family that Vitas was a good choice since my mother couldn't stay in the hospital nor could she physically get to doctors appointments. Nobody told the family that Vitas LVN's would administer powerful antipsychotic drugs, stop prescribed heart medications and dehydrate my mother to DEATH. Nobody told the family that Anna Chu, R.N., could order Haldol to heavily sedate my mother making it impossible to swallow and order my mothers heart medications STOPPED. Vitas records show that Vitas LVN's administered 6 to 7 times the amount of Ativan that Kaiser prescribed along with Haldol and Trazadone - a deadly combination! The family was in the process of getting a new provider because Vitas did not send required supplies, so Anna Chu promised round the clock care. Our family thought round the clock care would be amazing not realizing Vitas intent was to murder my mother. Anna Chu is a disgrace to the nursing profession - she herself said that it was her decision to heavily sedate my mother due to her weight. This woman needs to be stopped and needs to lose her license. Vitas needs to be investigated - our story is not unique!
Vitas in torrence was wonderful. The nursing staff April , the doctors, chaplain, patient advocate Mercedes and home health aide Alicewent above and beyond for my father. The care my father received was genuine and top notch and my family and I can't thank them enough.
The entire staff at Vitas Torrance was top notch and approached everything in a caring, human manner...caring for a dying loved one is not an easy thing to do under any circumstances but having the people at Vitas there was all the difference.
Let me just say bad service says one thing and never do or say what is told on the phone ....
Vitas is a good company. We appreciate them
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