Walgreens

Was told to leave phone number while waiting on a prescription for my ankle sprain. Couple days went by and heard nothing from them, and now sprain has fully healed two weeks later and still haven’t heard from them. Never relying on this pharmacy again.

I went there to take a passport photo and the guy used an old vlogging camera for $40 on Amazon. My skin tone has changed in the photo and the photo is blurry. If you're charging $18 for 2 passport photos, invest in a better camera! ! !

I shop several days a week and have always found the staff professional and helpful. The mini-mart is often my main focus and -- when considering the supply chain woes -- I have never seen any hocus-pocus with keeping shelves stocked as well as possible.

Went there for my curb side pick up! I sat in the the car for over 25 minutes! I decided to go inside and ask for assistance!! I walked up to the cashier and she rudely told me to get in line!!! Curbside pick up is supposed to be fast and you’re not even supposed to go in the store!!! I decided to finally just to go into the store to ask for assistance about my curbside pick up order. I approached and asked the lady at the register for assistance. She told me to go in the line, I waited another 15 minutes. When I finally approached at the register! She told me she has no idea and to go to the photo section! The lady at the photo section finally figure it out about my curbside pick up order.

The only reason this gets one star is because of the cashier at the front. As I was in the store there was a line five people deep and one cashier. Being patient with everybody she was doing everything to get people out as quickly as she can. While in line I watched the manager talk to four employees, tell them there's too many customers in line. And then leave! All the employees walked towards the photo center where there was one customer. I'm glad that one customer needed all those employees plus the two behind the photo counter. Like I said it's only gets one star because of the fact that the cashier did everything she could with the 20 minutes it took for me to get out. All because the other employees wouldn't open another register after the manager left.

I'm typically at this store twice a week mainly for prescriptions. I've been to their locations all over the country as well as others. At their busiest they are the kindest, most efficient and accurate staff I have come across. They always go above and beyond no matter how busy they are. I have come across new hires that were so well trained you would never know without asking. I asked

I had an appointment for covid testing and since I was fifteen minutes early they wasn't busy says come back at the schedule time. ‍ Came back and now they have my Birthday wrong by ten years like really don't thing I'll never mess up is my date of birth.

I have been a Walgreens customer for better part of a decade. I was a 3 times a week visitor to the Middleburg heights and Parma heights stores. Everyone knew me by name they all did their job wonderfully. Pristine customer service! But then I moved to Berea and this store literally had me switch everything over to anywhere but the store. Pharmacy, cosmetics, and more! I try to go Anywhere but here. Half of the employees have no idea what customer service is! One of the managers who is a very old guy who literally knows nothing about Walgreens or other policies or procedures. I return something with a receipt and I got back in less than what I paid for on the receipt and he couldn’t tell me why. I come back another time to load 50 bucks to my PayPal account and he keeps referring to it as a card and I keep explaining it’s not a reloadable card is in accounts and I even showed him how to do it and even after he saw that it worked he was too scared to do it without contacting another manager. Even after I spent a half hour explaining and researching it so I could tell them how to do their job. Then he stated that if the transaction didn’t go through he would keep my money and I said well no you wouldn’t because then that’s like keeping a 2 liter of pop and my two dollars for the pop. Your drawer would be Over that two dollars because the sale did not go through and the manager let me say that again the manager said he still didn’t understand.I can’t stand going here And only ever do auto complete desperation!

Bought bottle of hairspray. Got home and bottle was leaking. Put it in a plastic bag and stopped by when I was back in the area to get it exchanged. The manager asked when I got it, when it was over a month ago, he said he can't do anything. The bottle was obviously full, and obviously leaking, but "the rules are the rules", My rule is that when the "rules" supersede common sense and basic customer service, we no longer shop there and we let as many people as possible know what happened.

Great pharmacy & absolutely wonderful staff & pharmacists with great patience& compassion for there customers who truly need help & weed out the trouble immediately. I will never stop coming to them. They are outstanding.