Reviews
The technicians at Prescott Valley Walgreens are all extremely rude. I am an RN and would lose my job if I treated people the way they do. After my most recent experience I am having my prescriptions to Safeway in Prescott Valley. The few times I visited Safeway pharmacy the entire staff were friendly and very helpful.
Let me add to these bad reviews!! Surprise! Surprise! 99% of reviews are about pharmacy! 1st time, I came here I sat in line for 40 minutes, I'm not exaggerating! Second time I came nobody came back to the window there was lines of cars, I left! Called on 1/26, the pharmacist ONLY had a job cause they need her! She was COMPLETELY rude and chastised me the WHOLE conversation! I also would say something and she would have to try to correct me! HOW is there ONE Walgreens in PV?! We UNFORTUNATELY are stuck putting up with this BS, since are prescriptions can only be filled at a Walgreens! You think that the corporation would see these reviews, and want change!
Every time I go to this pharmacy, it is a joke. I only go there when Good Rx shows them having the cheapest price. The techs are rude, do not care, unprofessional, complain about their jobs, talk amongst coworkers while ignoring customers, and I hate to add this, but most have unkept appearances. And whatever happened to customer service when you're busy, you at least look up at a customer and say "I'll be right with you"?
Not enough staff? I always have to wait in lines and when I get to the window, my script from the prior day has not been filled. Always told to wait "20 minutes" which turns into 30-40 minutes. Their better days are behind them.
We are from Texas visiting family here in AZ. My daughter needed her prescription so I tried calling. The system wouldn’t connect me to a person. So I went in and requested the refill transfer. They said 20 minutes. Then we went through the drive through… We sat there for 55 minutes. Unbelievable. Then when we finally get to the window and then they tell me it’s still not ready?!!! WHAT THE HELL IS THE PROBLEM HERE??? WHAT IS THE PROBLEM WALGREENS??? Don’t tell me it’s going to be 20 minutes if it’s really going to be a few hours!!! You’re wasting my time I could have spent with my family!!!
All the Walgreen Pharmacy are closed near me all weekend. Had to get new RX and have it sent to CVS. I like Walgreens, but a need the Pharmacy to be open when I need it. I will do all my Drug store shopping at CVS from now on!!
They lost my online order, the 800 customer service people referred me to the local store, who hung up on me. Then the homeoffice deleted my comments, saying that they violated their terms of service. Well, it's non-existent service from Walgreens, and censorship is NOT the answer!
Most of my experience is with pharmacy and during covid, I usually use the drive through. Yesterday, a wonderful young woman was in the drive through and I'm sorry I do not remember her name June 15, 945am. She was incredibly patient and kind to a couple who were not very understanding or kind about the copay they were being asked for. This employee never got frustrated or short with them as they yelled at her. She was then very kind and patient with me with my new prescriptions. Customer service is not easy and she does very well with a busy drive through with grumpy overheated customers. Please try to let her know she is appreciated by her customers
I have to say that most of the problem was on the doctors side. Although the person I spoke with on the phone about the refill was rude, very forward, and would not allow me to get my question in. When I tried to ask something else she sounded so disgusted. Maybe the should teach some customer service skills!
Avoid this pharmacy. Pharmacist would not fill a prescription for one of the few medications that has been shown through numerous clinical trials to be helpful at preventing moderate to severe covid19. I cited the 60 clinical trials showing it’s benefit, she cited 1 study that showed no benefit and said no pharmacist is comfortable filling the prescription even though this same prescription had been filled many times prior at this same pharmacy. The female pharmacist said that the pharmacist who likely filled it recently quit I have a good bet why. I asked why a prescription that has been dosed 5.7 billion times since 1987 would now all of the sudden be “unsafe”? This medication is also cheep and usually only around $30. Meanwhile, she would be perfectly OK filling a prescription for a brand new medication being pushed by Big Pharma, that has only one study showing some benefit, has a large side effect profile AND costs $500+.
