Walgreens

This is, by far, the worst and rudest pharmacy I have ever used. The Pharmacist Matt is rude and his employees follow his lead. I witnessed him being rude and unhelpful to those in front of me and then myself. My daughter was seen by dermatology and prescribed a medication on Wednesday. The pharmacy told me it was not covered by my insurance. This was not true, they simply tried giving me the generic instead of the brand name which was covered. After that was resolved requiring a call to the doctors office- which was now closed so I had to wait until the following morning, the pharmacy told me my script would be ready for pick up in thirty minutes. I went to the pharmacy 1 hour later only to be told it was not covered by my insurance. Again, I explained the situation. They ran the brand name and found it was covered but it was out of stock. They reassured me it would be ordered and would be there the following day Friday. On Friday, the medication was not available. I went again today Saturday and they still do not have the medication. Not only do they not have it but they said they do not see that it was ever ordered. The pharmacist told me it would be ordered and *might* be there on Monday. I did not receive an apology or a “sorry for any inconvenience “ but simply a “check back on Monday.” So, not only was I less than satisfied with the service I received but now my daughter will be without the medication that was prescribed to her for at least 5 days.

Just got 20 greeting cards of my professional quality photos printed. Cards 1-10 looked great, cards 11-20 looked bad. The machine did not fold the cards square either. Got them on sale… card, envelope and personalization for $.99 each. However, if half of the cards need to be thrown out, it’s no sale. Card on left looks fine, card on right looks bad.

Worst pharmacy I’ve ever been to. Pharmacy techs are incompetent, rude, unhelpful, and lack any customer service skills whatsoever especially your ghetto tech named Lyric. If there is an issue with your prescription, not only do they not help you, but they cop an attitude when you try to explain the situation. I’ve never seen pharmacy staff yell at someone over their prescription until today. I was treated so poorly when I needed help getting my medication that I will never step foot inside this place again, for any reason. Not to mention you cannot call the pharmacy direct anymore, it goes to a call center and they will tell you your prescription will be ready in 90 minutes. When you go to the pharmacy 7 hours later not only is it not ready, they don’t even have the medication and the store can’t be bothered to call you to tell you this because they just don’t care. Then they’ll yell at you when you ask why they didn’t call to let you know.

I would like to give a Shout out to a very professional, knowledgeable, Customer friendly employee named Kevin. Kevin works in the Pharmacy. I have difficult time with my prescriptions, he is always extremely helpful. KEVIN has amazing work ethics, while keeping the customers feel like a small home time family and not just another number.

A decade of living in this area and this Pharmacy is SO slow! My children go to a pediatrician in Menomonee Falls and even if I call Walgreens to let them know a script has been sent, I am still waiting 30 minutes for them to fill it when I arrive there from that drive! Always a disappointing and frustrating experience!

Pharmacy is not staffed. Prescriptions sent by dr don’t get filled. Then there is no way to call the store and the online center that handles their calls cannot even reach them?? How can they service people who urgently need prescriptions? What a joke

Time after time I call in to refill my prescription and when I come to pick it up, it’s never ready and they tell me to come back later or the next day. It’s disgusting how they play with peoples medication. I called in my script at 4pm. The gentleman said it’ll be ready in 90 mins. I show up at 7:30pm and they tell me it’s not ready and to come back tomorrow. Ridiculous.

Wait time is horrendous & scripts are never ready on time. During my most recent visit, I waited 45 minutes in the drive through & there were only a total of 4 cars ahead of me both lanes. Also, staff is very rude most of the time.

Wow Prescription for Eye Salve called in at 8:30. The Woman at the Drive Thru takes two hours. Called the Automated System Now come back after 11:30. This is so rude. Next time I will insist on anyone but Walgreens

I just had a terrible experience in the Drive through. I asked a question about my new medication and she replied "How the hell should I know, I dont take it!" When I wasnt clear on another instruction I asked a question and she said "You didnt listen!" If I have experienced worst customer service, I cant recall. I will be finding a different pharmacy. If you have a choice go elsewhere