Walgreens

Ordered 1 piece of paper printed to be pickup at 10:30 AM. Got there at 10:30, nobody trained to use the printer was working. They said come back at 11. Came back at 11 and the person that came in was not trained either. They told us to come back around 1PM when the manager came. We came back at 2:00. Manager was there but told us to wait for an email until it was ready. I had to have that printed document LITERALLY ONE SINGULAR PAGE for 3:00 PM so I could pickup my dog. Now I have to pay $75 for her to be spayed instead of using the free voucher I got. The manager was rude too. Didn’t give one F. She was even talking on the phone or something while we were waiting at the desk. Said there’s 20+ other orders she’s working on. She’s been there for an hour? My document was supposed to be ready at 10:30 AM. The employee I dealt with this morning, she was new and very kind so I have no harsh words about her at all, just the management at this location is downright terrible and they obviously don’t know how to actually manage.

You CANNOT call to check on the availability of a prescription without the Automated System saying, "We're working on it, call back in an hour." Then when you DO call back, "The pharmacist is reviewing your order, call back in an hour." So TWICE now I've got this and THEN requested TALKING to a HUMAN, only to be told, "OH, we're OUT OF THAT MEDICATION. Call us tomorrow and see if it's come in." TWICE!! And this is for PAIN medication. Do they expect you to just STOP hurting until they get their stock in? Why can't they FLAG their automated system to at least TELL US that they're OUT of that medication?

This store is clean but that’s all it’s got going. The main problem is there is never enough help there. Line is always huge, nobody to help find anything. People standing needing help with photos, 7 people in a single line, only one employee to help everyone. They need a self checkout if they refuse to hire more help. It’s a management problem in my opinion.

I love this pharmacy. They actually call you to say your prescription is ready. They also call and make sure you’re doing ok on new medication. What great customer service this store has. Won’t be going back to my old home town pharmacy any time soon. Walgreens has won my business!

Went to go get my passport picture taken… did not check until arrival to passport place which they did not make it the right size? Had to wait a hour for them to open back up since I had to go back. The picture was as big as the whole passport book! People need to be trained properly here at this Walgreens…. STAY AWAY

It's ok everything is to high just not here but every store you go to anymore

As a veteran I like how they thank you for your service then charge you twice what retail is on the price of a drug. This has happened more than once. First time they asked for my insurance information. I told them I did not have insurance as it have VA, I was charged $98 for a drug that should have been and was listed on their website as $14. This last time I told them nothing but the prescription came from the VA. I was charged twice what the retail for the drug is. Not veteran friendly at all.

They've really started carrying a lot more beauty products and we never have a problem finding products because they always keep it stocked. Good selection of everything from soda to beauty products. The pharmacy will hold your prescriptions for 2 weeks before putting it back, but it only takes them 15 minutes to fill it vs Walmart's 1-hour wait time.

We have lived here since late Oct- coming from the Tyler area. I have used Walgreens for years and have had no issues. For some reason we have had nothing but issues with this pharmacy. Most of the staff are nice, but trying to get refills, or requesting a usual manufacturer has been such a headache, when living in Tyler it was not a problem. My PCP does not even understand some of the issues we have had with this particular pharmacy. It might be time to consider another pharmacy?!

Slowest pharmacy on the planet. Have given them several opportunities thinking that they might have just had a bad day but it's the same every time. In sulphur springs we have other options like CVS or Walmart or brookshires. Have been waiting on pain meds for a day and a half this time. It will be a cold day in hell before I ever use them again. CVS is also about 30 percent cheaper.