Reviews
I have had nothing but negative experiences with this store. Finally writing a review as I'm fed up. I placed a $68 online order several days ago but could not pick it up due to strep. Received a notification that my order was picked up - but not canceled. Tried calling the store multiple times with no answer, no surprise there. Finally called customer service and a kind representative promptly refunded my money. A couple of other times I've had to wait outside for 45 minutes for ONE item. Martinsburg Walmart is a joke.
How fun it is to have to check yourself out, while 5 employees stand around talking & watching, & if having to do all the work yourself…. THE PRICES ARE RIDICULOUS! Only to have them check your cart to make sure you didn’t steal from them! This place is a joke!
Why is it so hard to get this Walmart to take my money??? Do NOT even hope for any kind of helpfully customer service at this store. With only 1 young fella in electronics nice guy, very patient, tried hard, he was SENT on lunch IN THE MIDDLE OF HELPING ME, and left the whole transaction on hold. No back up, and asking for a manager to sort this out didn't even get a manager. At this Walmart, YOU ARE ON YOUR OWN. When I inquired at the front if they would kindly open a cash register, 'cause I DON'T work there! I was told by staff to just leave the cart full right there, and someone would be happy to put it all back on the shelves. plenty of time to put the stock back, and NO time to take my cash??? This brings customer service to a brand new low, even for them. Walmart has morphed into the world's largest dollar store.
Not enough cashiers at any of the Walmart locations.Plenty of parking. Pleasant and courteous people working in this location.I went there specifically to buy a walker with a seat for my Mother. They had only one left it was a Equate brand. It was easy to assemble and has worked perfectly on our trip to Italy.
They are working on it! Can't wait for the remodel to be done. Learning curve on where we find our produce each time. I'm sure it will be great once they settle on product locations.
Found rotten moldy crumbling cheese in the fridge! Package was even open! After Easter this year! I found a whole freezer in the center isle! Of rotten hams!!! I posted about this and my review was removed! So I'm posting again!
Elderly and handicapped persons are not offered any assistance in ringing up with ten to 12 young people standing around they don’t even check the areas or wipe the equipment. One of my bags did not make it home and when I called I was hanged up on at least 4 times and when I did finally get through the second rude let the phone ring 1000 times personnel told me I can’t come back and get my items no one turned them in.
never a complaint from any of the stores that I always visit nationwide
This location is standard to most others, with some departments excelling in variety and stock whereas some do not. However, my recent experience was more than irritating. I was needing assistance in the electronics department in getting an item with an extremely limited quantity. The only worker available to help was with another customer. This was fine with me. Ten minutes passed. Another party came and interrupted the worker's conversation for assistance despite my being there. The second party asked for the item I needed and got it. Turns out the worker wasn't even helping the one guest--they were having a light conversation instead.This made me spend 35 minutes and 16 miles driving out of my way to another Walmart that had the same item available.
Customer Associate Michaela went far above and beyond assisting me locate my favorite facial moisturizer today. There are literally hundreds of beauty products on this aisle. But she found the last bottle of it, because she knows her stuff. Her amazing kindness, incredible work ethic, knowledge of her department, and efficiency are apparent! What a great asset to Walmart Michaela is! What a pleasure to encounter such a dedicated and pleasant Customer Associate. FIVE STARS FOR MICHAELA!
