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Waterview Lodge Rehab & Healthcare.

  1. Ashland
  2. Lowell Health

Reviews, get directions and information for Waterview Lodge Rehab & Healthcare.

Waterview Lodge Rehab & Healthcare.
"Opened in 2015, Waterview Lodge Rehabilitation & Healthcare is the newest stand-alone skilled nursing center in Massachusetts. This 103 bed state-of-the-art healthcare facility is located in a beautiful, 12-acre woodland setting on the Ashland-Hopkinton line. Halfway between Boston and Worcester and convenient to three regional hospitals, Waterview Lodge provides guests with orthopedic, stroke, cardiac and pulmonary rehabilitation. We offer private and semi-private rooms for resident accommodations in a hotel-like atmosphere. In addition to a separate short-term rehabilitation floor, Waterview Lodge has two long-term care units. Our staff provide all assistance with dignity and compassion through dedicated teamwork and superb quality care."
Address: 250,West Union st, Ashland (Massachusetts) 01721
Phone: (508) 848-4200
State: MA
City: Ashland
Street Number: 250,West Union st
Zip Code: 01721
categories: nursing home



related searches: 250 West Union Street ashland MA
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Reviews
I have never in my life dealt with a less capable place. The way the facility is run is beyond infuriating. At this time, it’s easy to understand places are understaffed and over worked. This location is not only rude to the family but mistreats the patients. The communication is NON EXISTENT! They had no phone lines for over 6 months! Yes, you read that correctly! 6 months! Since my father has been there, I have yet to be contacted by a doctor or nurse practitioner. Every single time I call, I cannot reach someone and am left to leave messages that do not get returned. When I do just show up I’m always told, “oh I was just with him”. To top this all off, my father has called me and left the phone on while staff belittles him and tells him that me his daughter is “fed up” with him. If you actually love your family member stay far away from this location! Full disclosure, we have had other short term stays at different locations and nothing like this place! And the other stays were during the height of COVID.
My Dad Keith has been at Waterview Lodge for approximately 2 years now. I have been extremely pleased with his care and all the staff, from the receptionist, owner, and all the nursing staff and aids. My Dad is being well taken care of and I also have experienced many times when I will visit and see how the nurses are taking care of the other staff. My Dad hasn't been the easiest patient and Waterview has worked closely with me and the Drs. to ensure he and others are safe as the elders go through this difficult process. I am just very appreciative to everyone for taking care of him and keeping me posted/informed. I highly recommend Waterview to others, and oh by the way, the facility is beautiful and I am always pleased with the cleanliness of my Dad's room.
I felt compelled to write a review because of the substandard treatment my mother received before she passed away while at waterview. The communication was horrible. We were unable for days to speak to our mother or talk to a staff member about the status of our mother. We brought in our own ipad to face time and had difficulty in getting anyone to turn it on. I can't say enough how frustrating and sad it was not to be able to visit because of covid-19 and to add insult to injury not be able to see and talk with my mother before she died. We understand the stress everyone is under due to the pandemic but not being able to communicate and connect with our mother to make her feel less isolated was awful. They need to either retrain or get rid of some of their staff. I do not recommend waterview lodge.
The staff is slack in their care they give to the patients. Continual monitoring of my mother has been necessary ranging from missed medications to poor patient hygiene. One day she was dressed without underwear; another day she had two bras on. Food is substandard and we provide all meals. DO NOT PLACE YOUR LOVED ONE AT WL.
I recently visited the Waterview Lodge Skilled Care Nursing Facility in Ashland, Massachusetts. I was impressed with the modern state of the art facility. I have seen many nursing facilities around the state, and this is by far the newest and most modern. More importantly, I noticed the compassionate level of care provided by the nursing staff. I would recommend this facility to anyone who wants to make sure their mother, father, or loved one is in good hands.
Their website says they take Medicaid..but it is a lie..they do not. My mom was enrolled in the PACE program and when we came to the point she could not remain on her own the social worker looked for nursing homes that take Medicaid near me and found this one. After filling out the application and sending them all the required paperwork the social worker came to the conclusion that they actually do not want Medicaid patients at all and just want to appear to be socially responsible by advertising that they do. There was tons of back and forth communication between admissions and fbthe social worker and us which basically amounted to endless excuses why they couldn't admit her, she didn't fit their criteria, etc. I finally found someone who used to work there who confirmed all their patients are either private insurance or private pay. So if your loved one is on Masshealth don't bother despite what their website says.
the 2nd floor Nursing and other Staff worked hard and tirelessly to give the patients assistance when asked. ii.e. Sandra,and all others as well as my Social Worker, Jennifer, who provided me with necessary items for home use to further improve my condition, also workinglate hours processing my discharge papers.
If you're looking for compassionate and empathetic care, do not come here. The staff are horrendous and need training on how to treat people while they are suffering through the last dying days of their loved ones... If I could give this place negative stars, I would.
This is a beautiful building. A wonderful new addition to Ashland's community. They take good care of their residents and make them feel at home.
I am totally appalled at this terrible facility !!! This facility looks beautiful from the outside but their is inadequate staffing !!! Nurse's do NOT tend to their patients !!!! Having a loved one that is terribly sick & that should be kept comfortable is not true in this facility !!! They have NO respect for the family & I would never recommend this place to anyone !!!
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