Wells Fargo-White Oak Village

no inside banking w/out an appointment? This isn't a private doctor's office. the Meadowbrook branch is wide open and always four bankers to assist.

One of the slowest moving bank! And I’m a customer with them for long period. Every time I go there to done my business it takes forever. Today it took me 48 minutes to just get some change and deposit for my business . Only one teller in drive through and one cashier. You can’t do business like that. People don’t have all day. A banking system should be quick and simple! My other business accounts with Bank of America and they are always faster! Today They were some elderly people who were not able to stand that long and some of them just left! That’s great shame on Wells Fargo. You can do better.

This is the absolute slowest bank you can ever come to. Every single teller is more concerned with trying to be cute and cool having 30 minute conversations with every person that comes to the counter or drive thru than doing there job. There is atleast a 30 minute line inside and in the drive thru. You will never be taken care of any faster than 30-40 minutes at this branch. It’s absolutely ridiculous when we bring huge business transactions into this bank and it’s always the same issue. Avoid at all cost if you can. Sincerely a person who has been trapped in a the drive thru line yet again for 35 minute.

Helpful and friendly staff. They take as much time to understand all your needs as required. Friendly, professional staff. A pleasure to bank here

my mother needed a checking account and the day of the appointment we were met by a lady who did not have access to the system to open the account. Then she told me that my mother had to make the online account herself using her phone, I told her why? and she said that she was the only one who didn't have access to the system for that I told her it's a waste of time because I'm on my lunch break and I could do it from home. so she helped us do it with the phone and we couldn't do it. and nobody with access to the system could do it because they had other clients. The lady did have the intention of helping but it is ridiculous and disrespectful that you go to the bank on the day of your appointment and nobody helps you because the employee does not have access. If you don't want to waste your time, don't go to that location because it doesn't have more than two workers available either.

My beloved mother opened an account at this banking institution called Wells Fargo for her brother my uncle. This account had no transactions to take place by my uncle when arriving by appointment to close the account the service by the female representative wasn't courteous, didn't follow legal steps to acknowledge my power of attorney because he is mentally challenged and when I inquired about hundred of dollars being missing from the account. The response provided was, "oh, this is an old statement you have." The response should have been let me review your account transactions. Let me see if an investigation should take place. She asked him did he withdraw any money at any time? My uncle's response was, NO. I will escalatw this issue to Upper level management, then, local government then, FDIC and so on....I will complain, blog, post on social media etc. until it's resolved. I've banked locally, state-to-state and internationally and have never understood the training of personnel employed by Wells Fargo for this reason and some of my personal experiences. I avoid this banking institution at "all" cost.

the worse banking institution on the US, will be closing my account and going to Bank of America as soon as they stop giving me a run around. Canceled my card, didn't tell me they were nor did i get a replacement card. no longer have access to my money, all my subscriptions canceled causing me to lose years of valuable pictures and work notes. called 3x and STILL don't have a replacement card. Been downhill since they changed from Wachovia. Can't wait to get rid of them

Twice tried to get all deposit slips and not given them all. Had to make second trip to pick up remainder of them. Lines too long inside. I consistently have to wait in line 15 minutes for a two minute transaction. Tellers want to chit chat with customers and among themselves. Supervisors should hop on a station to help out when they are needed instead of standing around and walking to back room. Need a drive up lane so business customers can get change outside instead of having to come inside.

During covid no one can bank inside. That being the case why on earth do they only have 2 drive through windows open? Anytime i come here theres always a line around the building. Come on wells fargo do better. They have 5 lanes and only 2 are ever open. All the other banks near here are closed so get your employees back to work. Highly considering switching banks.

During a busy lunch hour and clearly understaffed, I received excellent service from Corey Harris and all the other employees. They were courteous, professional, and helpful.