West Elm

In store is fine. However we asked about having a dresser delivered and they assured us of white glove service and that we could not have the product delivered to store. We had to pay the $250 for delivery to our house. Long story short - delivery company put 3 holes in my walls, they damaged the dresser, I have been on the phone with west elm no less than 4 times and they still have not corrected the issue. One supervisor said we could do one thing, the next supervisor we spoke to said that was wrong. So far its been me calling west elm for updates. They have yet to call me or put forth any effort in this debacle of a situation. The company is a complete joke. White glove service for $250 that gets me damage to my property and the item I ordered. I see a long road ahead to get them to do the right thing. I will never purchase another item from them again.

Today's experience wasn't as usual. The sales associate seemed lost. Didn't have correct info on any item. Wasted our time and we still didn't get what we wanted. She's probably new and still learning how things work. It would have been nice if she mentioned that to us. Today's experience wasn't that good but it won't stop us from going back. My husband and I love west elm and their decor collection.

My husband and I ordered some bar stools off our wedding registry and had some difficulty get the correct ones we wanted. We finally got the correct ones however it was charged on our credit card and not the gift card. Michael the store manage at the Greensboro location was extremely helpful and most definitely put our minds at ease.

Kaitlyn David is so sweet and so professional! I hate going to higher end stores at my age because I am easily dismissed for being young. Kaitlyn saw my interest in the furniture and was SO helpful. She ran me estimates and even provided me a swatch of the fabric! Thank you Kaitlyn! Go to her for all of your West Elm needs!

I have purchased almost $3000 furniture. They charged my credit card wrong, for several times. Even they have charged my card 2 weeks after purchase. Today I was at the phone with their credit card customer service for one hours to figure out why and who has charged my card. Finally I went to local store for 4th time, and after 30 minutes she asked me to wait for 7-15 days to solve the problem. Completely disappointed with West Elm as a modern store.

They only offer assistance to white people. This is the second time I’ve been there and felt unwelcome. They automatically assume you can’t afford there high price poor quality ikea looking items. They had what I wanted but because they prioritize the white people I didn’t get help to buy what I want.... so I left.

I did a great job screwing up the assembly of our table, driving the screws too deeply and cracking the finished top in my defense, the manual wasn’t the greatest. Even though it was my fault, I gave West Elm Corporate a call who directed me to my nearest local West Elm for potential solutions. I ended up speaking with the manager Demeterius Dimitrius? sorry for spelling.... who was INCREDIBLY helpful, placing an order for a replacement wood top and no questions asked. I brought the old one back, got the new one and all is very well! Thank you West Elm Corporate and West Elm Greensboro!

I absolutely LOVE West Elm! I recently redecorated several rooms in my house and I bought all of my throw pillows, blankets, and accessories from the West Elm store in Greensboro, NC. The design team is super talented and they make renovating a little too easy! Again, HIGHLY RECOMMEND!

Store was very clean. I am tempted to say on the board of organized... only because the store is small they pack product into every inch... it’s almost overwhelming. I do find this in many west elms, not only in this one. I will be sticking to the one in Charlotte though that’s a little bigger.

West Elm is West Elm, but this store is a delightful place. We loved how friendly and helpful the staff were. In particular, Ally treated us like we were the only people that mattered in that moment.