Wildfire Mercantile

If you want to shop in a store that employs judgmental and rude employees this is the store for you. We recently took a day trip to SJC and due to the warmer weather my sweet guy suggested we go shopping for a cooler shirt for me to wear. We stumbled upon Wildfire Mercantile. I was excited at first...until we encountered the Karen employee who decided to judge my sweet guy. Apparently she thought he was going to steal something and stayed close to him. My sweet guy who was ignoring her rude behavior had offered to buy me not only a shirt but anything and everything I wanted. However after hearing a snarky comment towards him there was no way this store would get one cent of our money. Maybe if we had rolled up in our BMW, which we do own and head to toe top of the line western wear- she would have faked being nice at least. But we were dressed accordingly for an out of town day trip. She also didn't recognize his military patches to see he served our country for over a decade and is an honored combat veteran. Yes he fought for everyone's freedom, including hers. He would have bought me everything in the store because he is that generous. All the layers of her cowgirl clothing and makeup couldn't hide the ugliness of her heart or attitude. I've shopped at many country, western mercantile stores that employs genuinely sweet, down to earth people and owners, but this store is a joke and not the real thing. And reading other reviews of the same unpleasant behavior we experienced, those reviews made sense. We are excited for our next trip to SJC as we go often but definitely won't be going to this store.

My wife has been on the hunt for the perfect pair of red cowboy boots - she found them here with the help of personable and caring staff. Highly recommend!

Susan went above and beyond with my order. I cannot express how much I appreciate how well they handled a shipping issue. Thank you again for the beautiful skirt.

Love this place… They have selection of Jeans… Never tired stopping this store.. Everytime I visit the San Juan Capistrano Basilica Church. T shirts for Men and Women are great. Store clerk are Friendly.. Check this place out.

Just received my order, a new Stetson hat. They initially sent the wrong size. All it took was an email and they sent a return label. The correct size hat arrived shortly thereafter. It was a good customer service experience.

Awesome gals!they were so patient with us and wrapped everything so nicely for us. People won’t remember what you had in your store but they will remember how you made them feel! Well done -we felt loved! Btw do you still have those cute blue half boots.?

Love this store, packed with great western wear and very friendly service.

This place is a Holdmine of quality and uniqueness!