Reviews
I ordered a 11-piece cooking set and received a 2-speed hand mixer instead. The attached order formed confirmed the 11-piece order but nope I received one small box with a hand mixer inside. I ordered it early for Christmas so when I finally got routed to CS I asked if they could expedite the shipping so that I could get what I paid for for Christmas. I was told that they don't do that and I was SOL. And they also asked that I take time out of my busy schedule to ship back the mixer asap so they could get it back as soon as possible. Not sure about the quality of products but considering the hassle I wouldn't give them my business again.
Overpriced products, if they break and they will, after 31 days of course, no returns no assistance on product replacement. Cannot even find a replacement coffee pot for a very expensive coffee maker. Other stores out there that will now be getting my families business.
Yeah, the stuff is decent but honestly for the price I would expect decent customer service. I have tried to make returns with them several times and cannot simply do it online like you can with almost every other retailer. When you call their customer service expect to wait for an extremely long time to speak to anyone only to have your problems mildly taken care of. I really am shocked that they are so blase about their customer service... with their prices I expect better.
Had exactly what I needed. Walked in, had a sales.associate immediately help me and then ring me out. What could be better?
Great service and “Mr. Coffee” so helpful with our new Jura coffee maker!
Williams Sonoma does a really nice job at hiring professional mentally stable people. I appreciate the service I get from them. They are always able to resolve online order issues with grace and a very professional attitude that makes me feel whole again. I wish this store carried more in items in stock! I love their products and wish I could drive and pick things up instead of waiting for delivery and having chances of my packages getting loss :. But they are really good about resolving issues. I will continue to support them just for the quality people they hire! It’s really rare to find nowadays.
My experience two days ago April 17, 2021 at the store in Trolley Square, in Salt Lake City, was delightful! I was very happy with the outcome of a purchase and exchange that I made. I will return to this store for future shopping, and it is my recommendation to anyone looking for quality products and excellent customer service, that this store will satisfy you on both those points.
Ohmigoodness this place is the Taj Mahal for foodies. Serious selection of all things kitchen, with a lot of high end merchandise like Breville and All-Clad. Staff was quite helpful as well
Really beautiful interior, great products, and helpful staff. They had a great selection of kitchenware AND consumables. A little pricey, but you are paying for quality, expertise, and the overall superiority of the shopping experience. They were baking bread or something while we were there, and it smelled sooooo good
Big store for Trolley Square, and they make the most of it. Lots to choose from and plenty of staff to give advice and solutions.
