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Reviews, get directions and information for Wilson Diamonds

Wilson Diamonds

About

Since 1974, Wilson Diamonds in Provo has been driven to provide beautiful diamonds. Specializing in engagement, bridal, and anniversary rings.

Description

Wilson Diamonds was established in 1974 by Keith and Richard Wilson, who were at the time students at Brigham Young University. Their whole idea to start a store came from Richard's attempt to buy a diamond engagement ring from the local stores. After looking around, Richard was disappointed at the lack of real information available from salespeople about quality, price, etc. He was also disturbed about the lack of respect for thinking, intelligent people shown through the sales pitches. (Do you really buy, because a salesperson tells you "you'd better hurry, this will be gone tomorrow?") Thoughtless, tacky pressure was rampant. So. . . Keith and Richard decided there was a huge opportunity to open a store that employed salespeople who would cut out the schmoozy sales pitches and give really low prices on good quality diamonds and engagement rings. Using Richard's Belgian diamond source (another long story), they began to develop this side of diamond sales. The whole philosophy was to sell better quality for less, only sell engagement rings and wedding rings, and show people how to tell what they are buying so they can compare prices knowledgeably.

In 2005, the Wilson's opened their fourth location in Provo next to the Olive Garden on University Parkway. Wilson Diamonds is now the largest store in town. We employ 21 people, including three full-time goldsmiths to do custom work.

Since 1986, Keith Wilson has pursued a teaching career and plays no active part in the management of Wilson Diamonds. He now has a doctorate degree and teaches religion full time at BYU. His first love has always been teaching. The way Wilson Diamonds teaches its customers is largely his legacy. He has eight children and lives in Provo with his wife of 29 years, Linda.

Richard Wilson received his undergraduate degrees in microbiology and chemistry from BYU, with minors in English and Math. He received his Master's degree also from BYU. Richard went on and completed all the GIA (see The Learning Center) courses available on diamond grading and has those certificates on display in the Provo store.

Richard now handles the day-to-day management responsibilities of the Provo store near the Olive Garden, as well as a sizable wholesale network. Richard is married (30 years now) to Debbie, and they have six children and six grandchildren. He lives in Orem. Wilson Diamonds is currently located next to the Olive Garden restaurant in Provo.

Address: 404 W 2230 N, Provo (Utah) 84604
Phone: (801) 226-2565
Parking: Lot, Street
State: UT
City: Provo
Street Number: 404 W 2230 N
Zip Code: 84604
categories: jewelry & watches store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00

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Reviews
We love Wilson's! Immediately when you walk in, an associate will greet you and help you out! We felt so welcome, almost like it was a family business! While I was picking out my ring, I never felt judged for not wanting to use a diamond I've had other locations be too pushy about using diamond. I loved how they listened to me and worked to create something I wanted! They also would text us pricing and pictures of the rings I was interested in. My ring was also better priced than any other location! Highly recommend!!
Wilson Diamonds is literally the best place ever! We had an amazing experience!! The staff there is so nice and will do anything for you! We felt so comfortable and never felt pressured. The store has such an amazing atmosphere. We customized a ring and they made the process so smooth! Definitely would recommend anyone looking for a ring to come here!
My husband and I LOVE Wilson Diamonds!! We got my engagement ring and wedding band here and would recommend it to anyone. Not only do they have beautiful selections for rings, but they also easily have the best prices in town. The best prices we saw out of the different places we searched for rings. But on top of all of that, the customer service here is unmatched! Very attentive employees who genuinely care about getting you the right ring you're looking for!! Please go here!!!
Wilson Diamonds is consistently wonderful to work with. They have endless custom options to fit any style and budget. My husband and I knew exactly what we wanted and had a fun and easy time designing my custom rings in 2018 and 2019. I also just had my rings cleaned and polished here free for a lifetime! and they are as beautiful, sparkly as ever, and somehow look brand new despite years of wearing them in less than delicate environments. The staff is friendly yet professional, helpful, and very knowledgeable. I recommend Wilson to everyone!
We loved going to Wilson’s to pick out my engagement ring and his wedding band. The selection was huge and had every style you could want which was so nice after going to several ring stores and not liking any of the rings there. The staff was extremely friendly and helpful and not at all pushy! The prices are also great for a student-friendly ring budget. We love Wilson’s
The cookie was so freaking good. The water was a nice touch. Our service person was delightful. The rings were beautiful and SO MUCH CHEAPER than the other ring stores—I was so giddy about the price that I ordered the ring on the spot. We had visited four ring stores that day, and Wilson’s was by far the best for service, diamonds, and price. - Him Visiting Wilson’s was such a pleasurable and fun experience! The atmosphere at Wilson’s is peaceful and open, and it’s so easy to be comfortable and at home around the staff. Their ring selection is absolutely gorgeous, and the ring I ended up with is so much more beautiful than I had ever imagined it could be. I’m so grateful we picked this place for our ring, and I’ll be recommending Wilson’s to anyone who asks me for a good place to buy a ring from now on! - Her
After a very unhelpful experience at another jeweler, my girlfriend and I walked into Wilson’s, and the experience was a night and day difference. We worked with Ian and he was great - didn’t pressure us or seem like he was trying to push a sale. He just let her try on lots of different rings and gave helpful explanations about diamonds in general. They had a great selection on display which was helpful in finding something she liked. They price match, so I feel like I ended up with a great deal, and they can do customs so I got exactly what we were looking for. 3 of my closest guy friends all have purchased engagements rings from this place, and now I can see why!
I worked with Emma at Wilson Diamonds to customize my ring. It was easy from the beginning. On their website they have an option to text them a question you have, and after I did that, Emma responded within a few minutes. She did great at explaining my next steps and perks of customizing your ring with Wilson Diamonds. I changed my mind about 5 times and Emma was very patient with me the whole time! I think my only complaint was that me and the customization team didn't meet eye to eye, meaning I asked for the ring to be a specific way and they changed things up a little from what I asked. I maybe could have had my ring finished earlier, but this also could have been an issue of me not knowing the logistics of rings/jewelry very well. Overall, Emma provided excellent customer service! She gave me helpful advice on what would and wouldn't work well, and gave me suggestions to make the ring perfect. I am pleased with the service I received and definitely recommend choosing Wilson Diamonds!
Wilson Diamonds in Provo has earned our very highest recommendation based on absolutely outstanding, professional customer service during every visit and then delivering exactly what we were dreaming of in a stunningly beautiful heart diamond engagement ring. Within just a few moments after we first arrived at Wilson Diamonds, Store Manager, Carolynn, welcomed us with genuine grace, warmth and caring. She then assigned Wilson Diamonds Ring Specialist, Ian U., to work with us. Ian exemplified “outstanding” in every aspect of helping us find and select the perfect center heart cut diamond, custom mount with diamonds, and pave diamond engagement ring, a double band wedding ring jacket, and a "back up" low cost engagement ring for travel outside the US. Ian followed up with appraisals needed for insurance, even working late after closing hours to ensure we had what we needed. Wilson Diamonds Customer Service Representatives, Emily and Emma, reached out to me multiple times to keep me informed and updated on status of the rings’ creation and estimated delivery dates. Wilson Diamonds Store Manager, Carolynn, Ring Specialist, Ian, and Customer Service Reps, Emily and Emma, are all 10 out of 10 in professional customer service and satisfaction, and have earned our very highest recommendation!
BEST EXPERIENCE! So many great things to say. First off the staff is spectacular, very professional yet they make the experience very personal. The store is absolutely gorgeous, it sells itself, very clean and welcoming. You really are getting a bang for your buck. Great, reasonable prices for high quality jewelry. With our purchase we got life time cleaning and great insurance. They also provide great financing options. Wilson’s is really there for their customers. You won’t regret purchasing from them. Wilson’s gained a lifetime customer from us.
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