Woodlawn Funeral Home

I like woodland service, and every staff are so nice ! And their lawn always trim so beautiful

My experience with a director there named Linda was very stock standard. Not happy at all with the phone conversation. I felt that there was lack of help provided, and was surprised at the lack of sympathy or even an apology, considering this is a funeral home. I wanted to know whether my flowers got delivered on time for the funeral ceremony. A simple request. Teleflora sent me a delivery confirmation email at 6pm to say they got delivered, which if that was a real time notification the ceremony would have concluded. Linda said that if I wanted to know whether they were delivered then call on the day of the ceremony. Being from Australia, that time would have been 2am. I had called at 7pm on the day of the service to leave a message for her to call back and hadn't heard back from her, or anyone until I was able to call back during business hours on Friday. She said all ribbon and cards are given to the next of kin. I asked my cousin and she had not received the card that came with the flowers. Linda did not see the tricky situation that I live overseas and there was a time difference which made it challenging. She did not provide any other ideas to determine whether they arrived or not. Maybe someone can go have a look at the grave site? Asking other staff to see if they received any flowers during the ceremony? Maybe the current flowers at the site can be delayed being thrown away until someone can get there to check? I am overseas so I cannot go check for obvious reasons and I cannot ask the family members because of course they are still in shock about the death. On top of that Linda didn't sound sympathetic or apologise for the situation, which is what is expected of service in the funeral industry. All I want to know is whether these flowers got to the ceremony in time. And these were not a small bunch of flowers to be easily missed on the side - they were a standing spray over $200USD. You would think that being a funeral home they would be more sympathetic, caring and offer to help than other services. I know that this is a unique request, but by fulfilling these personal customer needs, this is the difference between a 'regular' funeral home and an 'outstanding' one. Do not click on the 'Send Flowers' button at the top of the website which will go to Teleflora. This is where I ordered the flowers from. You are better off ordering from another company which will have better chances of your flowers arriving on time if at all.

At the time of Mom’s passing we knew we wanted the best service for her as she would have wished for. From the planning to the time of her services there was no doubt in the world that we know that our Mom was very pleased. Thanks to Woodlawn staff in taking their time in assisting my family at this saddened time. You guys are wonderful!

Before her death, my mother had pre-arranged to have her ashes interred at Woodlawn in the Garden Sanctuary, as seven of her family members had before going back to 1938. Based on our experience, she will be the last of our family to be buried at Woodlawn. I made an appointment with Woodlawn for the interment, indicating that there would be three people coming. When we arrived, after nearly an hour of driving, the woman who had made the appointment "wasn't able to be there," that "Oh, no, you were told that there would not be a ceremony, it was just an appointment for paperwork," and "it wouldn't be possible at all to perform the ceremony that day." Reluctantly, I rescheduled for the following week and was told: "someone will help you" no specific name given, though I asked. Before arriving for that second appointment, I called to confirm the appointment, and was asked, "Can you make it later?" I said no, we were on the way already. Once we arrived, we had to wait for some time before being taken for the interment. There was no indication from Woodlawn that this was one of the most momentous days in our family's life. Except for the nice woman at the front desk, who helped me locate all of our ancestors, the people at Woodlawn were dismissive and inattentive. It seems they are in the business strictly for the money.

My mom was very close to dying, and my family did not want to leave her bedside to go and plan a funeral. They came to my mom’s house to plan the funeral. As soon as Blanca left, we were able to be with my mom. She passed away 15 minutes later. I will always be so grateful for the funeral home for giving my family the opportunity to be with my mom when she passed away. During the wake, they were amazing. My mother had a lot of guests paying their respects. They accommodated us by opening up another area. After the funeral, Monica is still assisted us with things we needed to do. Woodlawn Funeral Home is truly one of a kind. Thank you for being there for my family.

Selina, Alex, Jimmy and Elaine at Woodlawn Memorial are so amazing. I can't say enough about them. They were so patient and professional with us as we were trying to get our beloved mothers burial and service finalize. It was because of them that everything was amazing. Thank you all for caring and going over and beyond from me and my siblings. We'll never forget. Respectfully, La'i

Very happy for the wonderful care given to my Mom. It was everything she wanted, she looked beautiful. My heartfelt thank you to a wonderful staff who fulfilled her last wishes and made a very difficult time easier.

The funeral arrangements for the viewing were quickly and efficiently handled. We worked with Michael Wong who was knowledgeable about Chinese funeral customs, which helped tremendously. I enjoyed working with him and was grateful for all the assistance he provided.

A very nice place to give your final respect to the dearly departed.

My daughter passed away twenty eight years’ ago. She was just two months old. In every special occasion, I would go visit and plant . I’ve even glued some angels on her head stone. I’m African American, so all of my daughters angels were black. Ironically, all of her angels have been removed from her head stone; flowers pulled up; gate taken away, etc. people are mean and I can’t help but think who can do such a thing? I’m angry!!! Think twice about burying your loved one at Woodlawn.