Zoots Dry Cleaning

I am very sad to leave this review. I took a ball gown with a back covered in sewed beads and when I went to pick it up the beads had lost their colour and most of them were gone. The company that made the dress certifies that it can be dry cleaned and that the beads were good quality and properly sewed. The dry cleaners will accept no responsibility for the damage to the dress and charged for its cleaning. A great example of very poor customer service and I am left with an unusable dress. I really do not recommend using this serviceServices: Special care fabric cleaning

Absolute lifesaver! I got butter on my ball gown the night before the ball long story and I was desperate to find somewhere that could take my dress. As it couldn’t be dry cleaned and I had only a few hours, a lot of places wouldn’t take it, but Penguin did and had the whole thing stain-free and pressed with a few hours left for me to get ready! Absolutely worth the money and the extra for the express service I needed! Highly recommended

This is by far the worst dry cleaning experience I have ever had. I asked for a brand new dress to be pressed after I needed to fold it to travel. When I received the dress there was an obvious crease that needed to be pressed. I pointed this out to the person working there, who said that is probably a stain that I created myself. I informed him that this was a brand new dress to which he responded that he would go press it in the back for me. This demonstrates that he wrongly accused me of staining my dress, and he was intimidating a customer into believing something he knew was untrue. If he had credibility in the industry, he would have recognized this was a crease and apologetically addressed it immediately after I pointed it out. When I returned home and tried it on I noticed several creases, pleated parts of the dress that were aggressively pressed down and flattened, and creases that shouldn’t have been there at all. I also noticed small black smudges on this new dress that were not there before I dropped it off to be pressed. I found penguin American cleaners unprofessional and unqualified and I would not recommend anyone use them. Now I do not have a dress to wear to the mayball I plan on attending tomorrow.

Penguin dry cleaners has been great! Always great service. My clothes are washed perfectly and treated carefully. The staff is very friendly, to those who look for express service in the town this place is to go, the prices are reasonable and they wash clothes with care.

This guy is the best guy you can come across in Cambridge. I’ve used their service MANY times, and the service is always 7 stars*******; I’ve seen bad reviews here, but I have to say that is not what I have experienced. They are the BEST of the BEST, and if you’re looking for someone in Cambridge, these are the only guys to go to. 100% recommended. They’ve been outstanding for all my events at The University of Cambridge

Very friendly staff and excellent service - I came in with quite a load duvet, bed linen during a busy period graduation season, needing the items back urgently. Despite the time constraint, Penguin Dy Cleaners took my load on - with no extra charge - ready for my desired collection date ! Thank you !Services: Comforter cleaning

Run by very friendly and professional people who charge very reasonable prices for the time saved and convenience I get from getting my laundry and dry cleaning done. I am lucky to live in a neighborhood where Penguin is just right around the corner. These guys are the best and I would recommend Penguin to anyone!

Truly sorry to leave this review.I sent a white 100% cotton dress back for a little stain in the sleeve, and what I got back was greyish dress smelling so off. The stain is gone but at the cost of my dress. I appreciate this is a small business but I do not appreciate having to throw out a barely used garment after I paid professionals to deal with it. Truly disappointed.

I used this place to dry clean my suit after a trip from oz for a graduation. They were polite, efficient and did an excellent job. I also utilised the wash service and dry cleaning of shirts etc really good place imho

Excellent service from start to finish! This was the only place in Cambridge I could find that does same day dry cleaning because they actually have the machine on-site unlike most places that ship it elsewhere. So pleased with the experience, I highly recommend them