ABSA Sanlam Centre Parow

This Parow ABSA Branch is disgusting. My elderly pensionable parents required a 3 months bank statements for an INVESTMENT account to be printed for VISA requirements. When they tried accessing the machine numerous times to review Historical statements they were dealt with technical errors on machine. With the 3 machines on the premises , none of ATM could make provision to access historical statements. After my parents stood in the queue for and explained to the consultant the errors they encountered the staff at the Bank still did not allow them access to the bank. The staff after some time came outside and directed them towards the ATM. They explained the mishap of the machines and after spending two hours in the queue needing the staff inside the bank to help due to the machine technical error, the bank refused to offer any assistance and were unwillingly to help. There was certainly no logic as the consultant kept on referring to the machines which could be of no assistance . The level of service at this bank is despicable.

Pep's staff is so much more helpful than them....why a q outside the bank then you should go and wait in a line again for more than 30min....Come now ABSA step up your service

You can phone as much as you can, telephones does not get answered. POOR. So do you have to drive to a Absa branch if you only have one question ???

I was only using the atm outside no long queues.

Only 3 help desks . You could wait up 1hour and half for new bank card .

Pathetic service ever!! Firstly there is no privacy, they expect you to shout to the roof because of their window blinds while someone behind might be taking note of all the information you providing. They not familiar with their systems, how can something that can be done on the banking app not be possible to be done on their systems? Waste of time. I'm never setting my foot here ever again, I'll rather drive thousands of km to get help elsewhere! Nonsense

Bad news good luck getting help.

EXTREMELY unhelpful front desk lady. worst customer service I've ever experienced.

You need to be on Look because you can't trust the environment of Parow yeah if you want a safe one you can go to tyger valley mall

Never answer their phones.