American Swiss - Rosebank

The most horrible service I have ever received.Very unprofessional lady called Mmamodike not helpful didn't seem interested at all.For a big store that sells good brands like that such people are a total turnoff and don't deserve to be there.

Dropped off a smart watch more than three weeks ago. Aside from the rude and dismissive customer service in-store where I was told they don't sell the watch I went to Foschini and Sportsmans Warehouse after and their staff were nice and sent me back to American Swiss, I have also been waiting more than 3 weeks for an assessment. They won't refund me until they do the assessment but clearly they are dragging their feet on the assessment.

The staff are very rude I went to buy a phone which was on sale ,they had the phone but they could not sell it to me because it was on sale they noticed that when I needed the phone that is on sale they changed the story saying the phone is damaged how can a sealed phone be damage they are unhelpful I don't wish going back to that store.Noma even called a security for me for no reason..

Called the Rosebank shop because I was referred from the sandton branch . I had been told that the item I wanted was in stock in that shop . On calling Mpumi answered my call and told me the watch was not available because her colleague had put it aside for herself which was very disappointing , on top of that Mpumi kept me on hold for 5minutes and was very rude .

I had the absolute pleasure of being served matseko, thank you for making my purchases easy:

Quality work done on the item I asked for. Great service

Planning to get my wedding rings from AMERICAN SWISS, need to work harder

Customer friendly, they aim at meeting the client's expectations and beyond

It was great loved it