British American Tobacco Robertville

One of the employees, DRUNK, with a company vehicle skipped a stop and rammed into my vehicle and is now giving a run around for a claim! The only helpful person was the call centre agent! Whoever mans your randburg offices line is pathetically unprofessional, who answers a call saying "who do you want to speak to" and cuts the call the second you respond? If these are the type of people you employ then what does that say about your brand!? Judging from the reviews, you guys clearly do not care!

WORST service!! Force customers to use new system and do sales rep work, And then block account for payment already made. takes more than a week to sort out.

Tried reporting an issue with a VUSE pod CASE-01482439 Absolutely terrible response time from BAT Care line ZA Vuse. Impractical advice return it to garage for testing when it was not broken but oil was "rotten" and zero follow up from them. They managed to drag case out from 30Nov. As at 26 Jan still delaying tactics and ignoring emails.

The Vuse pods I purchased were open and used, the packaging is faulty and allows for this situation to occur. I expect something to be done about this witless decision.

These guys don't answer their phones at all.

I just loved the service

I worked there the service Was fine

Don't answer their phone.

Bad service with the ordering and distribution of cigarettes.