Reviews
I frequent this spur, because it has one of the best kids play areasinside + outsidein Kimberley. Unfortunately the service has slowly gone down the toilet over the years. A manager came to my table right now to hand me a kids menu I requested, he can clearly see we are done eating, but doesn’t offer clearing the table or a doggie bag. My waitress has been mia for 15min, I’m requesting my queries to other waiters. The restaurant was mildly busy, I’m dissatisfied with the speed of service and poor attentiveness of the manager on duty. His on photo mopping outside. Spur management if you read this, please reach out to me if you want know to how to run a high customer satisfaction restaurant I worked at spur tygervalley, cpt for 3 years till 2008 where I was trained on how to treat customers like gold and why Spur is special to South Africans. At this spur people use to queue weekends and it was pumping with kitchen staff, management and waitrons spinning because of the customer demand!. My analysis of this poor service was that our waitron took our table outside of her bay and completely forgot about us. I feel good waitron training is lacking and management cannot deal with unhappy customers. I was so disgusted, that I gave the waitress zero tip, I felt bad, because my standard is 20%. I wrote this in spur!!!
The manager was very friendly and she made sure that our son's birthday was a great experience Kid-friendliness: Kids enjoyed the play area and the face painting
Spur people for life! Great food, great service and a family friendly establishment! Kid-friendliness: Spacious play area! They enjoyed it very much.
We really want thank Spur Choctaw for their wonderful service and friendly staff that went out of their way to make a Little girls dream extra special. We appreciate the efforts guys .and to the wonderful Manager thank you for your hospitality and for allowing us to do dreams you are truly an awesome gentleman.Food: 5/5
I was visiting Kimberly one night on a road trip. I usually really enjoy Spur burgers and a beer, which is what I ordered tonight. The service was super fast but the the food everything on my plate was cold. I sent it back and the probably popped it into a microwave. The chips were hot but the burger patty was still cold and super tough. The manager was very apologetic and offered to make a complete new meal. It arrived quite quickly but everything was now luke warm. The patty was still tough as leather yet it was slightly pink inside so it was not over done. I ate, paid and left and will definitely not come back. Pity...
We arrived just after seven and got service at around past eight we were really patient since we were celebrating a special day but Wow that was not on! only for the waiter to drop us and say its not her section I went as far as reporting it to the manager, only for her manager to even take longer with our drinks orders and got it wrong as I write we didn't even get to eat at the restaurant since they are about to close we opted for take away which also was wrong. Talk about disappointment to think it's my husband's favorite place
Enjoyable experience. Children play facility to keep children occupied and happy during any birthday party. Atmosphere just lekker. Kid-friendliness: Kids enjoyed the play ground facility.
It's a really cute Spur. I was there when it was raining and I was sitting closer to a window so I got to eat my food and watch the rain. The service is really good and the staff is so friendly, they kept checking if I was okay not in an annoying manner. The food was standard spur food, I loved that they had a third type of "veggies" creamy sweet corn unlike the standard butternut and cream spinach.
What a bad service on father's day 18 june 2023. Arrived at 10:00 ordered our food, to be told at 11:15 that your order is forgotten by manager Shaun and his team. Bad service. Just took my family and left the restaurantService: 1/5
If we go to a restaurant as a family or friends, we expect to eat almost at the same time..we should not,each, get our meal at different time with even more than 30min interval and sometimes an hour...I am sure you you can do better
