City Lodge Hatfield

I was booked into the hotel by a client for work because of how close it was the location we were shooting in. It is an OLD hotel. I found the rooms a bit dated and clearly used. You can tell they've aged somewhat and need an update. However, my single room was more than satisfactory for a place to sleep in the evenings. Check in and check out was super quick and efficient. I also thought the staff were lovely. Everyone was extremely friendly and helpful. The breakfast was fantastic. Pork and Beef sausages daily, your choice of eggs and delicious pastries. The gym is a bit mediocre without much equipment. It is a dated hotel but if you need a spot to stay that is central in Hatfield this is a good place. My only advice would be to ask to be booked into a room on the other side of the hotel. The ones on the street have to deal with night club music most nights and a few colleagues complained that they got almost no sleep because of this.

The hotel is absolutely beautiful and well decorated. It's easy to find and very central so the location is excellent even for a person who does not have a car. The service is impeccable and the staff is friendly and they make the atmosphere warm and welcoming. I thought the breakfast was expensive at first but you soon find out that its worth every cent. Everything from the food and atmosphere to the staff and cleanliness - chef's kiss.

The rooms were constantly cleaned which is good. So cleanliness 10/10 The food was HORRIBLE! The rules when it comes to buffet, you are monitored when it comes to taking what you want to eat, you can’t take pork and fish and you are limited to one piece of whatever you take. Out of the 6days I stayed here, only on Wednesday did I enjoy the food, which was oxtail stew, steam-bread, and vegetables. There’s no bottled water ỉn our rooms. You must buy your own water or drink tap water.

This was the worst experience ever. I will never stay here again, and I will never recommend anyone to stay here even if it is the last place to stay. I would recommend you rather change your dates than stay here. The towels are so old they look like a towel you would use to dry a car. Everyone is full of promises and delivers nothing. They ask you what you want to drink, and then it never arrives. The food the one time took over an hour and a half to arrive. The manager also makes promises and does not keep it them at all. If someone messed something, it would stay dirty for a few hours before something was done about it. They don't do any maintenance on the rooms. They rooms are noisy. You can hear the road and nightclub. When you call to ask for another room, they stay there is nothing we can do, the noisy normal dies down by 3am. Firstly, there were never plates and bowls by the breakfast area you had to ask. Then when they did arrive they were dirty. It is a miracle that I did not get sick from this place. These are just a few of the bad things that have happened during my stay. Don't do this to yourself. Rather, stay somewhere else.

Great location. Francinah was friendly Check in and check out was smooth The Night manager was visible at all times Great breakfast We asked for iron and ironing board and never got, for this reason we couldn't dress up for birthday dinner celebration. We had to be in the same clothes we were the whole day Upon making a dinner booking and mentioning it was a birthday dinner celebration; we got the look of "okay so what?" Birthday dinner celebration became ordinary

It's nice and cozy. Simple and welcoming. Clean and I love the dining area for breakfast. The food is great.Rooms: 4/5

Great value, great service and very friendly staff. Rooms are clean and well maintained. Backup generator during loadshedding and stable internet connection. Buffet Breakfast comes with a variety of options and at a good price. Rooms: 4/5

It was very noisy so I could not sleep. The food was disappointing. Opt to eat outside. The room was nice. Due to the waiter not communicating that I was R5 short which I only learned when I was checking out I had to swipe for that as my money was in the car. Nearby activities: Restaurants Safety: The hotel is safe. Parking safe if you happen to get one near the entrance, but if you park far its not safe

The hotel is near a night club and it is extremely noisy. Beware of a room facing the street. The restaurant food is good. They do not do room service. Location is practical if visiting the university of Pretoria but I would recommend finding a more quiet place to stay if loud noises disturb your sleepRooms: 3/5

This was by far the worst hotel stay I have experienced in my life. I had multiple bookings before and this was truly a horrendous experience. It al started with me booking in the hotel. Leaving my room, with my bags unpacked, to have dinner, and arriving back 40mins later I came to my door with the key not working. I went down to reception to sort out the problem with them stating that they have no record of me being booked in or having a reservation for that matter. After struggling with the manager for close to an hour and showing him my booking, verified by City Lodge, him twiddling his thumbs and constantly saying he is unable to assist me. I later asked him to let me just remove my luggage from the room and that I would find another hotel. Only after an hour did sanity prevail and I was allowed to proceed to my room. Of the two lifts, only one worked and on some days I had to wait nearly 5minutes for a lift to arrive to take me down to reception. That parking tickets were also a huge let down. Reception for most of the time didn't have validated tickets and one had to ring the security to get out of the basement. Sometimes there were tickets and I was directed back to reception to get a validated ticket. The towels in the bathroom was torn and shredded, I would consider replacing them all. All of this screams of bad management. There is little to no leadership and no guidance. I would really consider replacing the manager or send him for training.