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Decorland

  1. Worcester
  2. Western Cape Post Office

Reviews, get directions and information for Decorland

Decorland
"Stop by our Worcester furniture shop to browse high-quality, real oak and hardwood pieces that will enhance the warm and stylish atmosphere in your home. From wardrobes and dressing tables that will help keep your bedroom organised, to dining tables and chairs that will impress your guests, we have everything you need to add the perfect finish to each room in your home. Located in the same city where the world's first newspaper was created, get inspired to cosy up in one of our irresistibly comfy armchairs, add a beautiful hardwood bookshelf to your layout, and soak in the culture at our Worcester furniture store. Find us in Blackpole Retail Park!"
Address: 13 Mountain Mill Dr (Mountain Mill Shopping Centre), 6850 Worcester (Afrique du Sud)
Phone: 0795293895
City: Worcester
Street Number: 13 Mountain Mill Dr (Mountain Mill Shopping Centre)
Zip Code: 6850
categories: shopping & retail


Opening Hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: 09:00 - 15:00


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Reviews
Bought Bed Frame and Mattress in store as part of a promotion. The Frame arrived and is exactly what I wanted, no issues with that, hence why this review has got 3 stars rather than 1. The mattress on the other hand feels nothing like the one I tried in store, I don't know if it was mislabeled in store or what, but the one that was delivered is nothing like what I tried. However, because of their non-existent return policy for mattresses once you've opened the packaging there is nothing I can do and there's no way to get a refund. Don't fall in to the trap I did, DO NOT BUY A MATTRESS FROM THEM. I recommend going to any shop that offers a sleep guarantee period so that if you're not happy with the mattress you can return it.
The worst customer service experience I have ever had. Ordered a sofa back in July 22 with a delivery date some time in September 22. A week before delivery I had a text to say the delivery had been cancelled and that I needed to reschedule, so I did, for the earliest time available, which was November. November came and a week before delivery the same text message came through to say the delivery had again been cancelled. So I rescheduled delivery for December 4 days before christmas and the sofa turned up, but the left module was a completely different colour to the rest of the sofa. After a lengthy chat on the phone they agreed to come and swap the incorrect module for the correct one. The date was agreed and I have booked the day off work, and today the van turns up at my house... without my package. You genuinely couldn't make up a worse comedy of errors. Now I have been told that the earliest they can deliver the correct module is 14th February, almost 8 months after I placed the order. They are totally incapable of fulfilling orders and I am considering cancelling altogether and getting my money back .
I ordered a sofa from oak furniture land on October 15th 2022.i asked if there was any chance of having it for Xmas delivery.i was told we will try .so I paid in full for it and when I looked at my invoice it actually said February 14th.i was in no rush so I have waited patiently for it to be delivered today.i had a message yesterday to tell me it would be delivered between 7.30 and 10.30 this morning!! OK great...we got rid of our old sofa yesterday and then I had a message this morning at 8.05 to tell me it would not be delivered until MAY 16TH AT THE EARLIEST!!!.I am so angry .I have had to cancel my order as I can't wait another 4 months for a sofa.we now have 1 chair to sit on.believe me I will NEVER EVER USE OAK FURNITURE LAND AGAIN and I urge anyone else thinking about it not use them either.
Not usually a fan of Oak Furniture land as in the past the sales colleagues have badgered me and followed me around the store. This time was better and after initial engagement I was left to browse. All that said there are some nice products on offer.
The worst customer experience I've ever had. Bought a computer desk November 2020 and took delivery of it in May 2021. All was fine. May 2022 the desk has developed a huge split straight down the middle of it which has caused a ridge and is very sharp. Tried ringing multiple times and have spent hours on hold over the past couple of weeks. Eventually got through to someone who said that as my 12months warranty expired three days ago there is nothing they would do. I informed her that I'd been trying for weeks to get through but nobody ever picks up! Now I'm left with a desk which is fairly useless and the split is only going to get bigger.
Very pleased with the customer care in the Worcester store. The assistant was helpful without being pushy and he stood back to let us discuss and decide which suite we wanted. The delivery time is a little long at 3 months but to get the sofa and chair we wanted, we were willing to wait. We took advantage of the discounts over the bank holiday and were given 2 furniture care packs when we opted for the 5 year protection cover. Very reasonable at £95. So overall very happy so far although cannot comment on delivery yet!
My wife and my self we had to go there to find out missing leg for our settees because we found out it was missing. We spoke to a very friendly man which gave us a phone number for there company so fit . BUT we found out it was fitted when made because the metal nut was not fitted in hole so the leg could not be put on when made ,we found out when turning over to fit a new spring to the base SO if you buy new check it before have fitted in your room . Next time we will check it.
After being messed around by a company online we decided to check out other options oak furniture land in Worcester was our first stop. A little more expensive but after talking to the bloke there who assured us their company wouldn’t never have a delay with there orders we decided to go for it 5 weeks later and time for delivery we was given a time slot but the next day we was called to say sorry we can not deliver your sofa now until next year!!! I would recommend you not listen to their adverts that state delivery before Christmas because you will be disappointed but also stuck with your old sofa for Christmas
Great service - Chris, the sales guy we dealt with, was really good - helpful and informative without being pushy and in your face. Before agreeing to buy we had questions about delivery because previously there had been issues getting a 3 seater into the room we had to take a window out. He demonstrated how the unit could be easily taken apart and explained it would be delivered as two sections. There are material swatches to select colour you want but he also showed us online pictures of the units in the different colours which helped. Never tried to rush us into making a decision - even got us coffees while we thought about it. The delivery team were excellent. Although they are not supposed to unpack items they quickly did so because it would not go through the door packaged. They also took the time to show us how the two sections could be attached and removed. Very pleasant guys. REALLY pleased with the Dover suite we selected - good quality and everyone comments on how comfortable and supportive it is.
I visited the store after seeing the TVs ads with massive savings for January , as soon as my partner and I walked in we were hit by the 'sales' man, quite unnerving and pushy, no product discussion or detailing however a large emphasis on me purchasing via credit. While looking through the store I was approached several times even though I am happy to be left alone and discuss the details as is my girlfriend. I bought the items I wanted as actually I like the product, then I'm hard sold a delivery date at a premium? I oversee 2 business selling £4 million pound a year and I would never be so impersonal to my clients. After the sales experience I'm hoping the product is good. Will update again.
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