Hertz Rent a Car South Africa

Thank you so much to Lenusha Seonandan and team for going the extra mile to ensure that our director received the car that he requested. Your great service is greatly appreciated! :-

Having had a family member pass away late at night, and the anxiety of booking plane tickets from CT to DBN and looking for a car rental at such short notice, Hertz was on WhatsApp with me through the late hours of Sunday morning, trying to assist me with the most affordable option. Everything was confirmed within 10 mins. The pick up and drop off went so smoothly and I was grateful to have one less thing to worry about. Most professional service from the WhatsApp service to the front office at the airport and the guys that sit in the office in the car park. Will definitely only be using Hertz in future. Well done guys

Quick and effective service in creating my profile as it is the 1st time using them. Dropping off the vehicle was also painless.

Great place. Car was nice and it took me a long way through 4 South African Provinces, and 8 cities. I put about 3500 km and no issues. Great road trip.

I’m a frequent traveler to KZN from JHB. Love the staff at the Hertz airport branch. Have never had any hassles with my bookings, always on time, friendly, especially the Manager, Ms Chandani Ranjit, she knows her stuff and has always been quick to solve any issues. Would recommend to all to experience it for yourselves. Regards. SJL

From front counter, Zintle Msomi you guys are the best and Siyanda Maphumulo always willing to help and checking your car and helps with your car especially when you return the car in a rush he affirms feedback and do better’s going forward. Best service by far.

From the minute we booked until the last minute of dropping the car off, the process was smooth sailing. Thank you for the exceptional service Hertz, you made our trip so much better.

TLDR; Hertz took all my damage liability 6900 ZAR for a cracked rear light cover and is not responding to my emails. DO NOT RENT HERE UNLESS YOU WANT TO BE RIPPED OFF. I rented a car that included the super collision waiver. During the time that I had the car, I accidentally cracked the rear light cover, which I of course would take responsibility for. However, Hertz automatically took ALL the damage liability covered by the super collision waiver, totaling to $390 USD 6900 ZAR. It was unclear how a rear light cover replacement should cost $390 USD, so I emailed them and asked for a damage repair invoice. No response after several days so I emailed again. Still no response, so I showed up to the Hertz car rental company store and asked for a damage repair invoice. I don't think they expected me to show up and ask for evidence, so I was given the run around and told to email again in a week or two. Some of the other rental representatives there were confused as to how I would be charged that much for a rear light cover. Since then, I've emailed customer service and damage claims at least 2 times over the last several weeks at the email that put in their comments in all the google reviews 4 times total and I've unsurprisingly been ghosted. Preparing to file a claim with my bank. I was also charged for fuel replacement even though I filled up right next to the airport, which further represents how this car company takes advantage of its customers.

We were very tired people who picked up our car on Friday evening, but the process couldn't have been simpler. Logan and Nathan were friendly, helpful and it was a pleasure to deal with them.

The serice was great at King Shaka Aiport.when i collected the vehicle the gentleman by the Siyanda was very awesome did a great job even when i was dropping off the vehicle he was there on time I'm sure i will use hertz again.