Reviews, get directions and information for MTN Service Provider - Liberty Midlands Mall
"MTN offers great cellphone deals on contracts & the best mobile phone devices. Get the best smartphone device contracts without compromising talk time or data. Come and view our range of 5G phone, laptops & tablets from the best brands like Samsung, Apple, Huawei, vivo, Xiaomi, Honor, OPPO, Hisense and CAT on SA's Best Network*. Uncapped Home Internet now available."
Address: Sanctuary Rd, Pietermaritzburg
Phone: 033 394 2921
City: Pietermaritzburg
Street Number: Sanctuary Rd
categories: mobile phone shop
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Reviews
Terrible service received. They easily took my money but I'm still sitting without my router. They failed to tell me that they didn't have stock and only did so after I made payment. A couple days later and still nothing has happened yet I'm being charged pro rata already. Trying to call them is futile as no one answers.
They never ever answer their phone as if they have a zillion customers but instead they playing on their phones. And when u go to the store they so full of themselves. Their service is the worse ever
This store is absolutely PATHETIC. The security at the door was so arrogant and rude, I cannot comprehend why I needed to sit in a queue when all I wanted to do was purchase a cell phone accessory. I will never return to this store ever again.
Terrible customer service. The worst I’ve ever experienced. Waited 3 hours to get a cellphone contract, it was not even a new application. While waiting, another customer was assisted in my place and I had to then wait for them to finish. Absolutely appalling
Terrible service. Staff are rude, and cannot solve the problem. They are not champion customer service agents. This includes the technical department. They eventually did a sim swop, however the problem still persists. They require proper training in technical support and customer care.
Thank you Waseem for all your help and excellent customer service!
Shocking customer experience. No assistance and very unfriendly and unhelpful. Walked out after 25 minutes of sitting and waiting. If you looking for staff just check outside the store door you will find them there on personal calls, video calls and taking selfies.
The customer service is extremely pathetic. I recently took out a WiFi contract and the router was a faulty device. It kept on dropping signal on all of my connected devices. It is not just the router in particular that I am so upset about, my frustration is mostly directed at the consultant I had been dealing with, Mxolisi Mncube. He was extremely rude when I came back into the store and refused to assist me in the best way possible. He is by far the most arrogant customer sales person I have ever dealt with. He spoke on top of my voice, did not give me a chance to speak, spoke rudely to me and had an arrogant answer for everything. Is this how MTN trains their staff to deal with customers?
When it comes to signing a contract etc. they are very helpful. After sale service is pathetic. I had to solve the problem myself. Tried phoning 10 times in a row to get information on a repair, but no one picked up. I've been a client of MTN for more than 15 years and they could care less!
Literally spent 6 hours there trying sign up for an LTE contract , most ridiculous thing I've ever experienced... then don't bother trying to phone them because they don't answer ... and the que outside the store during covid takes like 2 hours ... basically all a nightmare
