NWJ

My son bought a morganite diamond and diamond wedding band and we paid a deposit on it. Now we find out that the morganite and diamond engagement ring is not diamonds, but created saphire. We repeatedly asked if the ring was diamonds and was told it was. Should the ring not be changed from saphires to diamonds, at the same price, we want our deposit back and will take it up with NWJ head office. This is blatant misinformation to your customers! Very annoyed!

Remonica's customer service and lack of the product she is selling is shocking, my diamond that fell out just over a year after I purchased it was listed on the repairs as an Amethyst. The ring was handed in on the 26th October, I still don't have it back I will not be recommending this branch of NJW

Excellent service. Brilliant prices. Rings sized faster than expected. A very happy experience.

WOW Great service & greater prices The salesmen are very helpful and actually show interest in what you want , they not just trying to get a sale but get you exactly what you are looking for THANK U

Good selection of jewellery and designs, including watches. Prices are reasonable and affordable. Staff is helpful and friendly. The shop is relatively small and can become crowded.

Was very pleasantly surprised. The service was very good and the sales consultant knew exactly what we were looking for.

NWJ stocks a wide range of jewellery in various types of precious metals. Their prices are reasonable and their service is good. Our favourites are signet rings, gold bracelets and mangalsutra bracelets for babies.

So so annoyed wanted to use my pay just now app staff not even the manager had a clue wht it was they did not even try and figure it out I was so annoyed really the manger just told the sales girl they don't accept it no customer service really so off putting

great service and unique jewelry