Reviews
Purchased a wildtrak 5months back, it sat for a month at another dealership for repairs. They did not disclose past faults on this vehicle when asked. Please ask for a print out of a vehicle history should you wish to purchase from this dealership. Update: 15/12/2022. Vehicle taken back to another dealership to have the injectors replaced after two weeks. Fuel was also tested as well to make sure it was not inferior quality. So another one week without the vehicle.
During the December holidays we had an unfortunate incident on the N1 highway with our Ford Everest. A bit shaken and weary we landed up at Park Ford and wow, were we in for a surprise! Phenomenal people, especially Marieke and Richard who walked the extra mile to accommodate us in every way. Professional and prompt service from every single person at Park Ford we had contact with. The exceptional support, assistance, regular feedback and outstanding client service is commendable. Thank you is such a small word for the gratitude we feel. We salute you guys!
Over priced and did not even fix my car , I had to pay twice for the same problem. Will never recommend them to anyone.
Great Dealership. Feels like family when we get there. Keep up the great work and excellent service. Thank you to everybody at Park Ford. I salute you for a job well done, not always easy working with customers, but you guys make it seem effortless. WELL DONE!
My relationship with Park Ford started when I purchased my vehicle from the dealership. The service experienced by Jan Labuschagne the sales executive was absolutely fantastic and very professional. His willingness to always go over and above made my purchase even more enjoyable as he managed everything from his side whilst paying careful attention to every detail. A special thank you and appreciation is also extended to Nicolene F&I Manager for her role in making the entire experience such a great one! When the time for my first engine service arrived, it was also booked effortlessly - the service by Amelda the service representative was remarkable - her demeanour during our contact remained friendly and very proficient. During the day of the service, I was regularly kept up to date on all developments, with Derick the Master Technician also very knowledgeably explaining every detail of my engine service and vehicle software upgrade to me upon my request. However, my service experience did not end there. After purchasing some more original Ford accessories from Park Ford’s parts division, the expert assistance from Bongani pre-purchase, Danie fitment, and Richard post-purchase was equally outstanding and added to the already impressive service standards of those I have dealt with at Park Ford. This is what creates that true Ford brand experience. In an incredibly competitive market, it is not only the brand that always sells itself – it is service like this that make brand experiences last - when you are treated with respect and competence by people who are equally passionate about their own product. Well done Park Ford in Vanderbijlpark!! Well done!!
I had numerous problems with services of our fleet vehicles at Ford in Vereeniging. We had to book a week in advance, and then still they sent our vehicles back, as they could not get hold of Stannic for authorisation. I phoned Park Ford, was transferred to Veronica, and she absolutely went out of her way to assist me. It was after 13h00 in the afternoon, but within 10 minutes she emailed to obtain our company and vehicle info. At 14h15 she emailed again to inform me that I can bring the vehicle for service the very next day, and the next vehicle the following day. Throughout, she was extremely friendly, professional and helpful. She really went out of her way to assist and ensure that I receive the best service possible. The next day I received a message, reminding me of the service booked for the next vehicle. I am extremely impressed with the service and treatment I got, and will definitely recommend them to anybody. I will also make use of them in future. Thank you, Veronica! You are the personification of excellent client service!!
They will make you feel welcomed, and valued
I was travelling from Cape Town through the Vaal triangle when my Ford Ecosport's engine warning light came on. I googled the nearest Ford dealer and stopped at Park auto where their friendly service department checked the warning light for me and made sure that there were no engine problems being indicated and I could continue my trip without worries. Thank you Susan and everyone else that quickly assisted me while on the road!
The worst service centre. Avoid this place, they are crooks. Use other Ford Service Centres. I have been tolerating their bad service since 2015. No more. Last year they quoted me R12 000 to find the oil leak, not to fix it, to find it. I went to another Ford and was told that's ridiculous and there was no leak. Yet, I still gave them a second chance... This time they called me at 16H00 quoting me R13 600 to open the bonnet after having my car the whole day since 07H30. I opened the bonnet myself in less five minutes, using Youtube. FREE!! GOOD RIDDANCE. I will rather drive to Joburg if the Vereeniging Ford presents the same shameless thievery.
Ford Vereeniging was the worst experience of my life! Nobody could fix the faults on my 2014 Kuga or shall i say everybody including private dealerships, perhaps did not want to go the extra mile to search for the faults that the diagnostic report indicated. Everybody just simply said the diagnostic report says this and that. I decided to take a chance and took my Kuga to Park Ford in Vanderbijlpark. The vehicle stood there for a week. I got regular updates from Susan the workshop manager and the Technician Derrick searched until he found the fault. He replaced the part, reset the computer and i received my vehicle back repaired and in running condition as if new. Thank you for your great service, i will definitely recommend Park Ford.
