Post Office - Randburg Post Office

I received excellent service from Emily in this branch today. I needed to retrieve a parcel even though limited information was provided but Emily went the extra mile to assist and locate my parcel.

Car licence renewals are a disaster here. Only one person able to process them. No generator either during block 16 load shedding so be warned. The lady assisting - Ruth Brothers - is very surly and unhelpful. I understand she has a tough job but attitude needs improving.

They are fast to help with car disc renewal. I've had the best experience the past 2 years the line never has more than 20 people like Northgate.

No long queues. Friendly quick service.

Can't get hold of anyone there. They simply just don't answer their phones.

Absolute joke. I went to pay for a fine to be told I can not pay at the post office, WHEN IT SAYS IT ON THE FINE. I wanted to do a test. I stood outside the post office and called in to ask if I could pay for the fine there. While I was watching with no customers in the post office, not one had answered my call. I left and haven't stopped calling them. I have called them 32 times from 2h45 till 4h30. Not one call has been answered. Clearly no one there cares about the job they have. Useless in a positive remark about that place

The lady who was working at the Car License renewal desk on Wednesday 20th April 2022 at around 12h30 deserves an "Employee of the Month" award and an incentive bonus. She was friendly, polite, helpful and efficient. Due to that, I only had to queue for 5 minutes. What a pleasure to a normally mundane task.

A place where even one star is a waste. Unfriendly, following irregular business hours, and not sharing the situation with the customer. I really don't know why this place exists. I think this should be accepted as an African situation.

I have only used this post office to collect my parcels that get sent via international postal services, the service has been great! I've even forgotten my driver's license there and they kept it safe. Never used the other services there so cannot comment on those.

Staff are to lazy to do the job they are paid to do, Will not check parcel tracking numbers and refer us to the website. They have no idea of customer service. It is of no surprise that they are closing down.