Residentia Sering

My brother stayed there for many years, first in a house, then a cottage, then frail care and last week we had his funeral in the dining hall. Sering's staff have gone the extra mile during all these years to look after their clients and I would like to thank them for caring for my brother with empathy and for the professional way they looked after him. Much appreciated.

Translated by Google I would like to mention that my Mother fell last night, I put a camera in her room because I had driven from Durban several times and found my mother so weak and took her to the ER. Last time was 23/12/2022. My mother fell again last night, this was immediately reported to me by staffie Magda. When my mother woke up this morning she was weak and rang the button. Christina answered and said she was busy, 20 minutes later when my mother pressed the button again staffie Kleingeld answered and said Christina was busy. In the meantime, I called their emergency number 3 times with no success, although he goes through to the Manager Liza if there is no answer. I then called from another number to which Staffie Kleingeld answered. When I asked her about the matter, she said, Christina is busy. I then asked her what she was doing, she started shouting at me and then jammed the phone in my ear. My mother doesn't live there for nothing, just like the other old people. I would like to hear if there are still people who know about such incidents to contact me so that we can get answers from the management, as well as head office. Last time a staffie also told me she was busy and when I arrived untimely at their station on the second floor, she stood and heckled. I also brought this to Liza the manager's attention. But clearly it still happens. I have evidence and records of everything. Original Graag wil ek noem dat my Moeder gisteraand geval het, ek het 'n kamera in haar kamer gesit omdat ek al 'n paar keer van Durban af gery het en my moeder so swak gevind het en haar ER toe gevat het. Laaste keer was 23/12/2022. My moeder het gisteraand Weer geval, dit is dadelik aan my gemeld deur staffie Magda. Toe my moeder vanoggend wakker geword het was sy swak en het die knoppie gelui. Christina het geantwoord en gesê sy is besig, 20 minute later toe my moeder weer die knoppie druk toe antwoord staffie Kleingeld en sê Christina is besig. Ek het intussen hulle noodnommer 3 x gebel met geen sukses, al gaan hy deur na die Bestuurder Liza toe as daar geen antwoord is nie. Ek het toe van 'n ander nommer af geskakel waarna Staffie Kleingeld geantwoord het. Toe ek haar vra oor die aangeleentheid, toe sê sy, Christina is besig. Ek het haar toe gevra wat sy doen, sy het op my begin skree en toe die foon in my oor dood gedruk. My moeder bly nie verniet daar nie, net soos die ander ou mensies. Graag wil ek hoor of daar nog mense is wat weet van sulke insidente om my te kontak sodat ons kan antwoorde kry by die bestuur, asook hoofkantoor. Vorige keer het 'n staffie ook vir my gesê sy is besig en toe ek ontydig by hulle stasie op tweede vloer kom, toe staan sy en hekel. Ek het dit ook onder Liza die bestuurder se aandag gebring. Maar duidelik gebeur dit nog. Ek het bewyse en rekords van alles.