Santam Insurance Company

Poor customer services. Tried calling 3 times. Get put on hold. Then the call cuts. Went on the Santam app. Requested a quote for additional car, still no feedback or call back after 3 days. Tried Outsurance - requested a call back, they called within a minute. Quotation received. Santam Insurance good and proper no more.

A company with poor ethics and even less manners. A claim that's been waiting for 5 months to be sorted out, with little or no communication. Santams employees do not feel the need to communicate with people who they dealing with, especially if it is not their client and they need to pay. They cover up for incidents when they can clearly use logic but won't use it. They do not reply to emails and when you call them, they lash out at you.

Excellent claims process