Sheraton Pretoria Hotel

A luxury hotel with a great view of the Union Buildings. A 3 night stay, for a 3rd time, once again proved to be a pleasant experience. The room was clean, reasonably well equipped, barring complimentary stationary, which one would expect in a 5 star establishment. The secure parking was fine. Great amenities consisting of a lovely pool deck and a compact gym is on site. Great breakfast offered every morning, which has remained consistent quality-wise since my last visit

Area surrounding hotel is so deprived it may seem like a 5* upon entering. Unfortunately it's definitely not. Overall I enjoyed my stay as I decided not to be ultra critical and just go with my vacation buzz. Hotel needs an overhaul. Staff need proper training zero customer service understanding. Could mention observations of action required in almost all areas in the hotel. PS please clean the swimming pool

The room filled with cockroaches. We have to call front desk and ask to change room at 10:30PM. Food is edible at best. We ordered sirloin steak and fish&chip, both of us can’t finish as they were bad. Spa room is scary. No AC on, we had little fan which making funny noise. Massage is fine. Staffs were helpful as much as they can but the hotel really need to change ASAP. We probably won’t come back ever again.

2 stars is being fairly generous. Bed was comfortable. Digital TV - nope Internet access - occasional, but mostly not. Parking - yes, but the smell in car park could cause vomiting. Air Con - worked now and again. Shower - a mere trickle, alternates between scalding hot and stone cold. Restaurant- I recommend you go to KFC or Maccas as the service there is better and the food is hotter especially avoid the breakfast. Also, bring your own light bulbs, or you'll have to swap the one in the room between lamps as required

The room we were in with my partner had a cockroach in the shower. It seemed like our bathroom towels hadn't been changed, other than that it was a good experience. Their full breakfast is indeed a full breakfast, the staff was friendly and their beds were incredibly comfortable. Rooms: Nice and spacious Safety: Cars are guarded for 24hr

The receptionist guy was about to knock off, didn't give me any information on my stay or whatsoever. I had to ask even the wifi password, parking validation. The service was not great at all. The TV channels some didn't even have sound. No one checked or asked. Worst on my last day there was no water, again had to call reception to find out what is happening then I'm told the notices are coming up. No back up system. In this economic climate unfortunately such establishments have to think of such. I was traveling and vouldnt take a bath or shower as I would have missed my flights.

What a beautiful hotel. The view of the Union buildings from my room was amazing. The food was lovely and the service was excellent. I'll definitely come again.Rooms: 5/5

This hotel has been around for years,over 80 years, if I'm not mistaken, and I expected it to be dilapidated and dirty, but I was surprised to find it very clean and in good condition. I'm not sure if it went through renovations, but everything looks neat and in great standard. I recommend itRooms: 3/5

This is a dirty run down hotel that are rated 5 star which its not from the dirty carpets in the hotel to services rendered. The cups are chip the fridge dirty inside it is a joke the is a cooked food oil smell in the entire hotel the so called spa is dirty and run down the place need to be investigated interims of consumer rightsRooms: 1/5

Not a 5 star hotel. Not one day went by where we didn't need to call reception to replenish something that was forgotten by cleaning staff. So make sure that you have toilet paper, towels, etc before you actually need it. Luckily there's a phone next to the toilet. Hopefully it's working and someone at front desk answers. The fridge didn't work and was "fixed" by Maintenance bringing us ice. The general theme of the hotel appears to be, "If it is broke, then don't try to fix it." Staff don't service the pool area so take what you need beforehand or be prepared to walk to front desk when you need something. Order the Long Island from the bar if you feel like being disappointed. You'll get an overpriced toilet soup that Lizzy says they got from Google. She was also kind enough to do us the favour apparently of allowing us to use 4 forks from the kitchen. Lower your expectations to the level of the smelly basement to enjoy your stay at the Teraton.