Reviews
I've just come back from 10 days stay. What a wonderful experience it was. All the staff are extremely lovely and very attentive. The customer service is one of the best I've experienced. The breakfast was amazing and I fully enjoyed it. The range dishes to the what was on the menu was more than enough to satisfy anyone. Primrose always had a smile on her face when she got my order. A mention to Enrico for helping me plan aspects of my trip and being super helpful. The guys at the valet service were fantastic and always super helpful. They were always quick bringing my car around and super friendly.
Location is OK. Central but loud. Doesn't matter which floor you are in, you will hear street noise. Same if you are in the spa room. However the inside of the hotel was overall quiet. Room was spacious and great bathroom. Overall most of the staff I encountered were pleasant. Breakfast buffet was plentiful but the quality was ok. Ask to have the food made fresh it taste better than the food in the big trays. Some staff was attentive while others weren't. No tip is required for the breakfast buffet. Room service food was overall good. The only part I think that needs improvement is the ladies bringing the food; should be a bit friendlier. Pool is very small and dirty. Also filled with kids so you won't be doing much swimming and relaxing. Gym was a good size. The spa was horrendous. I booked 3 treatments and was laughing internally most of the time because I felt like I was having a child giving me a massage. If you have done spa treatments especially in the states you will not be impressed with their spa. Also the lounge area is next to the front desk and the staff was so loud. It's not a quite relaxing spa experience. Check out process was very weird. It took more than 1 hour for them to come to pick up my luggage. Once we go outside I see three porter guys by the front door. Not sure what was the hold up, but every time I called the front desk they would just say soon. Thank God I was going early to the airport and had spare time. Also those porter guys by the door never open the door. What's the point of having so many bell hoppers usually is 3-5 men just hanging around. They should be opening the door for each and every single person.
It was my wedding anniversary, and Rita at the reception made sure to fill our request of booking into the highest room. When we walked into the room we were greeted with such a romantic atmosphere - rose petals and candles! We had a late lunch where Felicia was warm and friendly, gave us some ideas on what to try. We were also treated to complimentary treats for our anniversary. Even the Chef came out to ask how the food was, truly outstanding service. Breakfast buffet was all you can eat, where Tina was very friendly and helpful. Overall had a fabulous time and definitely worth every last cent. Great service and great staff. Thank you TAJ.
Outstanding hotel if you are looking for top notch customer service and great rooms. The location is ideal in downtown and many of the hotel rooms have a wonderful view of Table Mountain. Highly recommend eating at the Mint restaurant versus going out on the town if you are not wanting to travel from the hotel. The service and the food were both excellent. Customer service was above and beyond and I will definitely stay here again next time I'm in town!
The Best place to stay in Cape Town. Rooms were very neat and clean and above 5 star standard. Very nice bar and amazing collections. Wide range of buffet Breakfast great food. Friendly staffs. Overall a great hospitality experience. Highly recommended.
The Taj is a beautiful, clean and well kept hotel in the city center. The hotel hosts a good breakfast including an Indian breakfast staying true to the hotel groups roots. Service however is poor and slow even though staff are friendly. Room 1106 has a beautiful view of the mountain and city. Mountain facing rooms are a must! Rooms: Room 1106 has a great view of the mountain Food & drinks: This hotel is from the Taj group an Indian hotel chain so do expect some sambar and idli at bfast even though there is a wide spread.
Location is great but always busy and police sirens around. Staff is nice but could be improved. Car valet is available with a fee. Room is huge and well decorated with a great furniture not old. As well as the big bathroom. I’d definitely recommend this place for you stay at Cape Town. I didn’t try the food so I can’t say anything.
My wife and I really enjoyed our stay. The location is central and convenient. The staff js very friendly and accommodated all our wishes. The Hotel is modern and well-maintained. The breakfast is amazing - lots of variety and very high quality of food. The price is high, but well worth it.Rooms: 5/5
There are lots of things to like about this hotel, but I have just been woken at 10:50pm by the reception desk calling twice in quick succession as I’d ignored the first call to take payment for my room. Aside from the fact I’ve already paid, what kind of hotel calls its guests at 10:50pm?! Utterly disgusted! I now can’t sleep, and hope they will be refunding me for the wasted night! I will not be staying here again!
Horrible - 5 star? More like worth 5cents. firstly the rooms are so old - it feels like you’re retired and in an old age home from back in the day. They can’t make a decent coffee and use a machine that belongs in a travel lodge for coffee. We then returned to the room twice in a row to the room not cleaned yet. On the second occasion they claimed that we left the room on do not disturb - basically accusing us of doing something we didn’t. They had a Cricket team staying at the hotel which took up a lot of the pick up zone - when I arrived to pick something up quickly. I was asked to move about 5 times move forward, move back, move forward etc because the cricket team is staying there. Annnnd so am I? Honestly this place is a disaster.
