Terrace Pharmacy

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"Dis-Chem has been South Africa's first choice in pharmacies since 1978, with our linked dispensaries, family clinics, wound-care clinics and comprehensive self-medication centres. As a leading specialist in beauty, healthy food, sport supplements, health and well-being, we offer the widest ranges in these categories and expert advice."

Address: Terrace Shoppping Centre, 216 Pretoria, 1501 Benoni, Gauteng, South Africa

Phone: 011 968 1060

Website

City: Benoni

Street Number: Terrace Shoppping Centre, 216 Pretoria

Zip Code: 1501

categories: pharmacy / drugstore

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Reviews

I can honestly say the Dis-Chem at the Rynfield Terrace is the absolute WORST I have encountered. Today was the final Confirmation that I will never again support this business. Since it opened I have encountered nothing but the worst service ever.  I have gone back over & over even after getting terrible service or being accused of not paying for medicine yet it took me insisting that they check their CCV TV footage along with my till bank statement to PROVE that I went from the pharmacy directly to the till, paid and left the store.  This happened a few years ago and two weeks ago I was running late and was forced to use this branch as I needed medication and it was almost closing time. I decided to give them the benefit of doubt and then filled my husbands repeat medication whilst getting my own  Not surprisingly, they did not have enough of the one tablet so promised to send the remainder of the tablets to our house the following day.  Today after a 13 day wait I starting calling to find out where my medication was. I am appalled that firstly their automated answering system does not put you to the pharmacy but to the clinic, so after more than 8 calls to the clinic in error due to their pathetic phone system, the phone kept getting cut off.  I decided to try the main reception which was more than a joke. I was informed I could leave a message and I might get a call back in a day or two. Absolutely nonsense considering they had already CHARGED & BEEN PAID by my medical aid. So either they due this regularly and get away with it or they hope the client forgets.  I can assure you that giving one star is not even worthy for this business.  My advice is rather go somewhere else. This branch is beyond despicable.

I have been using dischem Rhynfield for the last 3 months for my repeat script and they can’t get it right. Today I didn’t receive my hypertension meds, when trying to phone the pharmacy to sort it out you get an outdated message about Covid and then you get cut off. The other problem is they can’t do simple math. I have to take 8 tabs weekly x 4 weeks = 32. First month I get 20, this month I get 24. I will definitely report this to my medical aid and if need be take it to the pharmacy board. Wake up and do your job. We pay a lot for our meds!!!!!!!!! Wish I didn’t have to support you but my medical wants me to

Great place to get what you need. Check out the specials. I'm find them useful to cut costs.

Dispensary is not up to standard. Waiting 25-30minutes to get served. 7 counters with 2 operational is just sad! You can't complain about service if there is none.

Service is always great. Personnel are friendly. In store product variety is excellent

I  sent an email on 28 March 2020 to place an order for my son's chronic meds. I specifically sent the delivery address of where the child was, at the time since lockdown had already started but it was sent to my home address. I  was furious as I'm one of those who take lockdown seriously. It wasn't fair for the delivery guy who had to use his own airtime to call me. I had to give him the right delivery address. Very disappointed! In the future, please employ people who can comprehend what the read.

Staff is friendly and always willing to help. Absolutely adore the 2 sisters there. They ready are the best thing about Dischem for me.

Saw a post saying Vusi is rude. He has served me many times and it is a pleasure - I always walk away smiling. All staff so helpful

The pharmasist Vusi is amazing. Friendly fast service, unlike before. That pharmacy needs more pharmacists like him.  Shop always clean and great stock. Shop online and collect from this store is very quick aswell.

Dispensary line is really disgusting can’t have almost 20 or more people waiting with only 3 pharmacists assisting,some customers are elderly. Reading prescriptions isn’t that difficult

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