Velmore Hotel Banqueting And Conference

The establishment is unkept and not worth the money they charge. It is comparable to a formula 1 motel in terms of cleanliness. Upon arrival we viewed the first room, this room had torn couches. This led us to inspect the room more. When we turned over the sheets, we found dirt all over the bedding, we looked at the floor which was uncleaned and further the shelving was falling. When discussed with the hotel manager we were sent to a second room. This room had a better looking couch but the bed was still dirty and honestly more disgusting was the showers which were moldy. This is unacceptable and very undeserving of a four star rating, please save you money and do not book with this establishment. We did not stay our nights in the rooms as we were utterly disgusting. A refund was requested however the establishments hides behinds bookings.com and has not refunding me or has attempted to speak to me about the problems we had faced. Please save your money and do not attempt to stay at this "Hotel". You rather save money and book into a motel, you would probably have a higher level of cleanliness there.

Recently arranged to have my 21st in the board room. This was paid for and confirmed. When we got to the venue on the day , we had been informed that they moved us from the boardroom to the dungeon despite having booking months before for the board room. WiFi was terrible . Breakfast was not good and we were served sausage that had gone bad. Other than aesthetics on the outside, nothing good came out of my experience here. Disappointed.

I loved the entrance very dramatic, you can see that it's well kept. The spa was phenomenal !!! However the food that was served was not good at all the veggie option was clearly frozen mix veg which is disappointing the food is not up to standard. Service was mediocre.

Booked the Luxury suite after a nice morning massage at the Spa. Spa is really amazing and worth a visit however the hotel was disappointing for the following reasons: 1. Luxury suite did not feel like luxury as the furniture was tattered and torn 2. Remote for the TV did not exist and Channels were not clear 3. The toilet dripped continuously, could hear it through the night 4. Staff at reception are not welcoming 5. Dont cater for vegetarians 6. The hotel was relatively empty when we were there 4 families at breakfast and the staff demanded that one of the families leave because their son had pajama pants on. This was after the family had already gotten their food and was almost done eating. Pros - it is a beautiful venue. Beds were clean and comfortable. Honestly would not return to the hotel but the Spa..... most definitely.

The spa is excellent. Great atmosphere, friendly and helpful staff. Great service and the massages are heavenly. The hotel is disappointing. The room we have is run down. Clean but tired. Room is quite spacious but the floors and chairs are peeling. Not happy considering the price we paid.

It was noisy, the walls are porous to sound, the whole night was a nightmare with noise. The shower had only one temperature cool , poor water pressure. The towels were old and tattered. Our room had a visible crack on the wall. Restaurant not operating, had to eat in the bar, only 3 items on offer. No access to the pool due to a wedding that carried on beyond the time we were given. This place is dark and unwelcoming with neglected grounds. Felt like a cheap roadside lodge. Because of the location, it is difficult to get to any restaurants.

The place is beautiful and has lots of potential however the experience from checking in was not as good. When we got there the receptionist was not there, we had to wait for a few minutes for him to come and check us in. The room looked beautiful but how do you use a double bed fitted sheet to cover a queen bed size? The breakfast looks nothing like what we saw in the pictures on your website. Was so shocked to be told that there's not even an omelette or scrambled eggs. We were given pre fried sunny side up eggs, beans, sausage and bacon... The rest of the stuff showed on the website is not there. The only cereals that were there were rice crispies, corn flakes and a danone. I can go on and on but let me just leave it here.

I had my birthday dinner at the hotel and it was amazing. The buffet was top tier and the scenery was to die for. Great place to take pictures at and nice atmosphere. The bath rooms we clean and the hotel manager was so friendly. Would definitely host a party their

Very nice place think they can improve in a few small area but I assume thats just because they were quiet during lockdown and getting up to speed again, the service is very good overall. Can be a bit noisy in the hotel as rooms and hallway don't block outside noise very well. The premises are very nice, there is an off smell in the air close to the pool though.

Truly beautiful hotel set in a private area. Beautiful views, great pool, has a bath and shower in rooms. Amazing, spacious rooms with tea making facilities. Quiet environment. Friendly and helpful staff. Truly enjoyed my stay. Great food and cute bar in the hotel. Issues noted were the power outages but there is a generator at the hotel, and the air-con in our room had no remote so it was a bit of a nightmare having to switch it on/off from where it is mounted. But I would recommend this place to EVERYONE. I enjoyed my stay here. It is a great getaway venue. Very hot area.