Reviews
at last we are in the 21st century, the age of super-fast, super-efficient, electronic communication and banking, eft, apps on our mobiles etc - until you meet andy at the information counter, you would not know his name as he has no name tag and wears a mixture of corporate wear and his own. he seems to be the boss, moves slowly, does not greet or smile; maybe you, the client, who pays his salary, are in fact a nuisance to him? in a predominant Afrikaans town, he insists on addressing you in English... sorry, but the weakest link becomes the standard, also in Standard Bank. i would fail if i did not mention that the ATM is very efficient though ;-
The ATM machines deposit function is not up to standard. It does not accept all the notes, when going into the bank, they replaced some, tried again, but three got rejected. Can they please bring back the envelope system, or something else that works.
If I could give no stars I would. The call centre was helpful enough but then when they transferred me to the Vredenburg branch I was on hold for 6 mins. Then a line came free and the phone rang for 2.7mins yes I times it and then they hung up. Yes Vredenburg Standard bank dropped the call on a customer. Disgusting customer service from Standard Bank Vredenburg. I'm sure there will be no response to this complaint either.
No answer at call centre. No branch telephone numbers available anywhere in directories, internet, or directory enquiries 1023. Pathetic!!
Terrible. Waiting too long. Slow. Workers dont care
Friendly, helpful, capable staff, following distance and sanitizing rules to the letter
Great service and everything working very well.
no answer at call centre
Translated by Google Horrible. Wait an hour just to collect your bank card. What happened to the inquiry counter? EVERYTHING must be done with a consultant! Poorly organized. Terrible!! Original Aaklig. Wag n uur net om jou bankkaart af te haal. Wat het van die navraag toonbank geword? ALLES moet by n konsultant gedoen word! Swak georganiseer. Terrible!!
