WesBank - Randburg

Reviews, get directions and information for WesBank

About

Welcome to the official WesBank Facebook Page, we are so happy you pulled into our driveway.
If you love cars, then you've reached your destination.

Description

Thanks for joining the car finance journey, get ready to meet our other WesBank fans and find out what’s new in the World of WesBank.

We look forward to showing you how to manage your funds so you can afford to finance your next car. You’re encouraged you to share your views and questions, and share content that you find helpful. In return, we will give you #WesBankHowTo tips to help you plan your financial future.

If you have a customer care query, please inbox us so we can assist you as soon as possible.
Sometimes we need your personal details to follow-up on your case to speed up the resolution process. We ask that you please refrain from sharing your personal details on our wall for everyone to see – your privacy is important to us, and we do not want your identity to be stolen.
Please note that responses may take up to 48 hours over weekends and Public Holidays.
We make it our business to get you a response on the same day as your query is posted, or as soon as possible the following morning.

The customer care team is also at your service from 08h00 to 17h00, on weekdays, and from 08h00 to 12h00 on Saturdays. Feel free to call the team on 0861 288 272 or send an email to [email protected].

At the end of the trip with us you’ll see that vehicle finance is easy, because you too will know how.
We look forward to chatting to you soon.

~ The WesBank Social Team

"WesBank is a division of the FirstRand Group – Africa's most innovative financial services provider with a proven track record of being South Africa's largest provider of vehicle finance. We’ve spent the last 5 decades adding value through trusted instalments, leases and fleet agreements for motor vehicle and business assets. Our convenient online solutions cover everything from graduate vehicle finance to leisure finance, business finance, auctions, fleet leasing and more - supported by useful online tools to help you get started. Visit WesBank online today and get help with applying for and securing finance on your next investment."

Address: 1 Enterprise Road, Fairland, 2170 Randburg, Gauteng, South Africa

Website

Email: az.oc.knabsew@ecivres

City: Randburg

Street Number: 1 Enterprise Road, Fairland

Zip Code: 2170

categories: financial service

Opening Hours

Monday: 08:00 - 15:00
Tuesday: 08:00 - 15:00
Wednesday: 08:00 - 15:00
Thursday: 08:00 - 15:00
Friday: 08:00 - 15:00
Saturday: 09:00 - 12:00

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Reviews

I have only ever financed my vehicles with WesBank, but after really poor service and a very unfair outcome, I will never go through them for financing ever again. After more than a decade I am no longer a WesBank client. Of the 10+ people I have spoken to over the past couple of days only one was helpful, kind, and solution oriented. For shame WesBank! For shame!

What putrid service! Would give negative points if I could. Their communication is disgusting and they threaten you when they're the ones who can't be bothered to do their work properly. Been on hold for over 30 minutes on more than one occasion over a period of two months and I am yet to be assissted. If I can't get assistance from this review then I will definitely be seeking legal action. I've suffered long enough.  Update: The responses are generic. I have emailed and again tried calling Wesbank since the last comment to no avail. Kindly advise who I may contact that may actually respond.

Horrible service. If you call their office, you will hear whoever dealing with your matter is on holiday and when they tell you that you can hear people laughing in background and the person talking to me laughing with them. They don't have proper supervision. You cannot do business with these people. Its so far from service at FNB you cannot imagine the companies are affiliated. At least this has been my experience the last year.

Such poor service. My car been written off in December. Insurance settled my account. It took several emails before I finally got the settlement letter. I am under debt review and they paid over my car premium twice after the account has been settled. Debt rescue did come back to me and told me the refund should come from Wesbank. It is now more than a week after they they said they will come back to me. I am STILL waiting!!!!!

Guys, I'm up in arms truly speaking.  How is it, that me been a supposed "valued" client who's been by youse for pretty much half my life, can't get help.  How do you explain that 2 months ago I buy a vehicle and get approved though youse at a 11.5% rate. Now in the process of trading in my vehicle and getting something else, which is a bit cheaper,yet youse are giving me a pathetic 16.5% interest rate.  I am truly heartbroken as I want this vehicle, yet youse are approving me at a pretty ridiculous rate. Why is this?  Please can someone phone me let's resolve this, please can you give me a better rate guys. I've been with youse so long. Never missed a payment ever!!!!! Yet this is how I'm a valued customer. Come on.

Useless service. I Sold and settled my car on the 5th of May 2023 and they debited my account again on the 25th for the same car. Now my bank account is in arrears and I have to pay a R400 extra penalty because of Westbank's incompetence. I requested a refund on Thursday already and up till now they have not reversed the payment. Avoid at all costs for financing

Don't even deserve 1 star!!!! Been waiting since September 2022 for car papers I paid courier fees to have them delivered as well as paid for change of ownership, have all my emails, sent many emails made many calls and now today they're escalating it, absolutely shocking. Rather get finance from ABSA my papers were delivered free of charge literally withing a week of the car been settled.

If i could give you a zero i would. I applied for vehicle finance to purchase a new car. After a week of giving me the run around you come back with a Finance offer requesting 76% of the value of the car as deposit plus an interest rate that is 3% above prime lending.  To say i am shocked and disappointed is an understatement. Considering my credit rating is actually very high all green based on my most recent credit report from TPN, I was intending to pay to pay a quarter of the value of the car as deposit and I have the financial liquidity to afford the monthly payments. How do you arrive at such a ridiculous offer? Was it not better to just say no than to insult me this way?  To think the regional manager Wiseman who i heard was dealing with this could in the end sign off on such an offer is astounding.  I cannot find any other reason than to feel it’s because I am a foreigner and this has xenophobic connotations. Anyway thank you for the experience,

Worst service ever. Financed 5 vehicles with them, never missed a payment,  been battling for a month to get license papers from them and they always take a week or more to respond to an email.  Been sent from pillar to post and no clear indication who can help. They must have Telkom staff as the service is similar, or shall we rather say, non existent.

Applied online for vehicle finance, approved in minutes. Thank You and Well done!! However when you contact them to seek clarity on the offered interest rate and T&C's of the deal you are told "sorry we can not give you that info, you are not FAIS accredited" FAIS accreditation did not apply online nor was it a requirement when applying online - I DID FAIS accreditation wont pay the account - I WILL So basically WESBANK force you to use the F&I at dealerships to apply for finance on your behalf - You have to wonder why they insist on this route if the online platform is available?? Seeing that WESBANK insist I use the F&I at dealership I will now ask them to get me comparative offers at all the other financial institutions and even if I do not get a more favorable rate I will move my business to the bank that offer me the same as WESBANK. Bye -bye to a customer who has been doing business with WESBANK exclusively over a 30 year and many vehicles

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