AAA - Montford Dr

Barry was my service writer. He set up my appointment, checked me in, had my inspection report texted to me, reviewed it with me, offered his recommendations, & helped me pick out two new tires. Barry was honest, kind, & helpful. We all need a Barry in our office. Thanks guys!

There is NOTHING IN THE WORLD more frustrating for a female than dealing with car mechanics. Let's take today's interaction as an example. Me: I have a squeal in my front drivers side wheel - it's very light but stops when I apply the brake. I'm trading it in in 4 weeks but will be driving it approx 3000 miles between now and then. Please to diagnose, replace front wheel pads, how much? Them: Well ma'am - a front wheel brake job consists of the brake pads and resurfacing the rotors. That is $600.00 to start and if we have to add brake fluid it could go as much as $1,000.00. Me: dumbfounded So you won't just replace the pads? Them: You'll need to take it to a Mom Pop shop - we don't do 1/2 of a job here. Me: Leaving checking shirt to see if I have "sucker" pasted above my t!ts! Apparently AAA Auto Repair is too "bougie" to do 1/2 a job! brake fluid is about $7.00/can - how can adding brake fluid add an extra $300.00 to the fee?

Don’t go to this location for AAA car care. Was charged for battery service when my AAA plus membership covers it. The manager of this store rung me up and stated he wasn’t ripping me off and he indeed was. On top of that was told my battery plugs were “dirty” and he charged me $75 to clean it. Two days later the vehicle wouldn’t start, they will false diagnose your car. Thankfully another AAA car care center in Pineville-Matthews took great cere of me. No issues at all. Don’t go here. Followed up with the store as well to report this & never received a call back from the manager because he knows he’s in the wrong and continues to rip many others off.

These guys are SCAMMERS!!! Do not let them work on your car or take any of their recommendations. I went in for a simple oil change and they told me two of my axles needed to be replaced and realigned. The cost of this job was over $1000. Hesitant, I took my car to another shop to get a second opinion. The other shop told me my axles were fine and didn’t need to be worked on at all. Nice try AAA you won’t be scamming me today. Shame on AAA for trying to take advantage. Shame on the service writer Paul Roberts for attempting to rip me off. Don’t let these criminals trick you into paying for unnecessary work. Take your car elsewhere.

Great service every single time. Been coming to these guys and other AAA Car Care locations for years and never had a single problem. Mike and his team will take care of you.

The car service department was extremely rude and ripped me off completely. I went into the shop with a simple request to lock my window motor, so that my car window stays up and doesn't fall down the window motor gave out. I told them the diagnosis of the issue CLEARLY, because I wanted to make sure that they understood. I have had this issue before, so I knew the simple solution of how to fix it. Since I am not a mechanic, I trusted they would know how. I told them I did not and could not afford a complete replacement of the part, I just needed a meantime solution to lock the motor!! The man at the auto check in claimed he understood my request. He and the mechanic clearly didn't. I went to go pick up my car they said was "ready". after I paid, I went to my car and the window was completely unready and not fixed at all. It was all the way down. I went and told them hey this isn't fixed.... they rudely scoffed at me and pulled it up aggressively and put a rubber wedge in the window. Yeah what a great service for $75.... NOT. Not only did they not listen to my simple and clear service request, but they were rude. We just went back and they said because I am not willing to buy the whole part replacement for $600, that they "can't lock the motor". A waste of my money and time. Completely rude, especially after being a AAA member for years and not even needing their service until now.

Tony was a pleasure to work with, I got new tires installed at AAA at Montford. I appreciate his honesty as he checked the alignment on my car and suggested I did not needed to have my car aligned as it looked good. Would definitely go back and work with Tony.

Quick and easy process for getting my International driving permit.

The oil change itself was fine, done within the time quoted and the employee was friendly. However, I was told that the car needed $772.11 worth of work including things I knew had been done at the 30,000 mile service and so I declined the work. I took the Subaru to Duckworth where I have all work, other than oil changes done on it. I gave them the list of things AAA said needed to be done expecting them to say at least filters needed changing. It needed absolutely nothing done to it. They charged me $0 for their time and knowledge. I am extremely disappointed in AAA and will not be returning.Service: Oil change

Our family drives old cars; we are accustom to the maintenance and unexpected breakdowns. We have years of positive experiences with AAA. Our experience, today, was terrible. The AAA customer service guy after being asked to help by his co-worker after a line had formed and he was repeatedly texting on his phone told us that there was not a labor charge for our requested battery service. When questioned about the labor charge on the bill, he ANGRILY responded that we were mistaken -- we had been totally informed. We can afford to pay for his lack of disclosure, but his lack of trustworthiness and subsequent exploding anger is enough to keep us from returning to this AAA location.