Ace Hardware - Normal

Looking for a very specific size and type of screw for a repair project. After spending a few minutes looking on my own. I summoned some help and an employee came almost immediately and found exactly what I needed and I was out the door almost immediately out the door.
4 7 years ago (22-02-2018)

I asked the Ace customer service rep for help, after being sent from one end of the store to another, and passed off to 2 additional service reps, I left the store without what I was looking for and went to a different store.
2 7 years ago (12-05-2018)

Well stocked with helpful staff. Aisles are a bit narrow. Great selection of tools and supplies.
5 7 years ago (06-11-2017)

Nice friendly staff. Had just what I needed.
5 7 years ago (24-02-2018)

My wife decided to go into ACE to get glass cut for a storm window that was broken. When she went in two younger men were up front and she asked if they could cut the glass for the window and had the frame and neither one of them knew that this could be done at your location. Then an older man worked on assisting her with the glass cutting and unfriendly, and when asked a question regarding what may be best to do in installing the glass back in he told her that "we don't carry that stuff her" and he pointed her to Ace High Glass. Then she was left carrying the glass and the frame as well as her wallet back up front. For a company who has a slogan of "The Helpful Place" you really fell short. Needless to say this will be the last time we visit this location. Maybe you should a page out of the Ace in Pontiac IL book.
1 8 years ago (02-07-2017)