ADT Security Services

ADT is NOT a reputable company. They prey on old and unsuspecting people. My partner and I have been taken advantage of by this group of lying, cheating, and stealing self serving individuals. Their contract and people are all suspect of thieves. I would advise anyone NOT to do business with these thieves! They will lye to you on the phone and will never send a representative to visit because they know that they have taken advantage of another unsuspecting soul. ADT should be ashamed of their actions! Pathetic!!!
1 7 years ago (04-02-2018)

Bad company. Took 10 minutes to call the only time I needed them. And when I told them I was moving and couldn’t have the service where I was going, they got snotty. And they are holding me to a three year contract. The service will stop so, basically, I am paying them to keep a default off my credit. Old time loan sharks were more honest. At least you knew they were going to screw you. Since I paid for the install, it is strictly service only so why a three year contract? They are requiring me to pay them for not providing anything. Why don’t we have law making this fraud? They have an excellent rating on their web site but I couldn’t find anywhere to post a review. Hmmm.
1 8 years ago (12-07-2017)

ADT gives you a lot of FREE stuff! It probably only cost them a few bucks. But hey, we love free don't we? After that they have you sign a (insert sarcasm) 65 year contract, which you of course do. We just moved out of state, I called ADT in April to cancel my service. The cancellation fee was about $800 or I could continue to pay my monthly bill until my contract was up in May 2018. I told them that was not okay with me. I asked to speak to a manager. But there was not a manager who could talk to me. I argued for some time and they finally said that they would cancel my account. I then told them to put in my notes that I wanted a manager to call me back, so that I could verify the cancellation. Well, let's just say that ADT is not top on my list of things in life to remember and no manager EVER called me back. ZERO stars for customer service. Fast forward to July 2017. I noticed a charge on my CC from ADT, so I looked into it. I have been charged every month since I called. My next phone call started out pleasant, but then it got nasty. I called ADT again, finally got a manager. She was a nice robot. Polite and apologized several times. But (and I do understand a contract is a contract) nothing was resolved. I'm still having to pay on a system that I no longer use until May 2018. Or I could transfer my ADT service to my new home. She was kidding right? I told her that there was no way I was using ADT ever again and that I would be giving no so good reviews on every site I could find. She did say that if the new tenants signed a contract with ADT, that I wouldn't have to pay anymore. I then said, "So if the new tenants go with another security company, which I hope that they do, I would still have to pay until May 2018?" She said yes. Am I the only person who thinks this should be fraud? I would not recommend ADT to anyone. There are a lot of good security services out there. Including Brewer Security Solutions, based in Florida. Which is who we use now. If I could give ZERO stars I would. This customer service is unacceptable.
1 8 years ago (26-07-2017)

5 false alarms in less than 50 days after brand new system installed. Called techs out to fix, who both said, "I've never seen anything like this." When asking for paperwork to verify the alarm being serviced to the city, (which was fining us for being foolish enough to go with ADT), techs said, "Oh you should get an email. I don't have anything to give you detailing my service call." No email, so I call company. "Techs should have given you paperwork. We don't have any record of that." Plus, you sign a 3 year contract. AT WHAT POINT HAS ADT VIOLATED THEIR PART OF THE CONTRACT TO INSTALL AND MONITOR A WORKING ALARM SYSTEM? Avoid like the plague is my advice.
1 8 years ago (21-04-2017)

You pay too much for a small package and customer service is not great.
2 7 years ago (06-11-2017)