Protection 1 Security Solutions

OMG! This company illegally installed equipment in my home without my notification. They installed for renters without me knowing. Renters have moved out. I am the owner of the house and it is being monitored without my permission. I am the home owner and their customer service will not even discuss the situation with me and she told me that Protection One will not stop monitoring my home. They are contacting my previous renters of my home. This is unreal!!!! I own the home, not them.
1 8 years ago (20-06-2017)

Their customer service is terrible. They make promises and NEVER follow through... TERRIBLE
1 7 years ago (27-11-2017)

They will scam you into a contract for 5 years and make you pay about 700 to cancel it..their equipment is terrible also iv had the same issue with false alarms 3 different times
1 8 years ago (23-08-2017)

About an hour after we had our system installed, we start getting false alarms that set off about every 5-10 minutes for 5 hours! We attempted to call several times to have a tech come back out and fix the issue. They told me that the best they could do is have a tech come out the next morning. The best they would do is put the alarm on "test mode" so police and/or fire rescue would not be dispatched. This does nothing for the blasting alarm going off in our home every 5-10 minutes. We called several times with the same result. Call after call their only solution would be to try and walk me through a shut down mode of the system where once I was actually asked if I had electrical tape because I would have to attempt to pull a live wire to have the system stop. That is where I drew the line. I should not have ever had to be on the phone with their tech support for almost an hour in the first place, they should have sent an emergency tech asap. On our last call to them, they did offer to send an emergency tech out, of course there would be a charge to us. No thank you. We are cancelling and if they give us a problem with wanting to do that, we will let the BBB work it out.
1 9 years ago (05-04-2016)

Protection One took over for ASG and they consistently overcharge me every month, then I call to get it removed, they assure me the next month they will credit my account, then I sit on hold for 10 minutes and they tell me it is for some alarm protection or some other fee they sneak in. They will remove it and credit me, yet they don't. I am under a 3 year contract, but HIGHLY recommend you to use ANY other alarm company.
1 9 years ago (24-08-2016)