American Express Company

I have experienced extortion of money from a senior. I have made numerous calls, however people who are billing me have added numerous fees totaling over $4,000.00 to my account. I had agreed to auto pay in the amount of $200.00 monthly. My problem began 9/1/22, when AmEx withdrew $3,802.76 account balance from my bank account without my permission. It in one month grew to $11,661.70. I had only one bill added that month of $300.00; No other expenditures, loans, etc. AmEx has bullied me by increasing my monthly payments more and more. There is a lot more to this story. I would love to have a conversation with a corporate person who cares. Please reach out to me.

I filed a claim with AmEx in Nov. 2021. I called countless times, spoke to numerous account managers, sent emails, & even 3 certified letters to Account Executive Managers over these many months. I’ve gotten many “I’ll take care of this for you”s, to no avail. NOT 1 person has EVER followed up with me in all this time. This, despite being a Platinum Card Member. My final effort was filing a small claims court lawsuit this past May. Though I was told the case wouldn’t be heard for another 2 years due to Covid, I thought AmEx would at least have the common courtesy to contact me after they were served. Once again, NOT A WORD!!!! Their service has become untenable. My only recourse now is to publicize this outrageous behavior all over social media & hope someone notices.

My card was stolen while traveling. I reported the fraudulent activity. They never canceled our cards. Cards remained active for charges to accrue. I called habitually for two months. Did not receive any assistance. No returned called from managers. I finally canceled the account. Amex outsourced customer service put me on auto dialled. Calling me at 1:00am, 6:00am and other odd times for the day. When I picked up the call no one would respond. I called back from another phone number not associated with my account. The representative from the outsourced call center. Bragged and admitted that they auto dial to avoid lawsuits. So they can say they called when asked if they attempted to contact the owner of the account. They tried to up sell me on a new card. When I decline he became apologetic. Threatening to add a high interest rate to my balance for canceling my cards. While falsely reporting information on my account.

No surprise here that Amex is the most garbage financial institution and has trash reviews on google. It’s hilarious you control money yet google has more than you. Your customer service is abysmal and it reflects on your horrendous company.

I wish I could give American Express zero stars. They overcharged me on interest charges even though I always paid my account on time. When I called about this, the guy just gave me a bunch of nonsense. When I called a second time, another guy promised to refund the interest charge but this was a big lie to get me off the phone. To date I’ve not received this refund nor do I expect to. AMEX pulled a scam and lie on me so no more AMEX for me and my corporation. For the past 20-30 years and monthly charges up to $10,000, we moved our business to Discover and Chased Visa. So everyone beware that even though you pay your balance on time, AMEX will still charge you interest on your paid in full balance. No other charge card we know of does this. Steer clear of AMEX!!!!

Never got my 70,000 bonus miles because of American Express's lack of responsiveness and focus on the fine print you won't read. And it halted us from miles to fly our two foster kids to see family in the Midwest. Backstory: Completed the $2,000 minimum spend and AE found a loophole- Venmo spend where I used the credit card as a credit card. Noticed the miles were not deposited into my Delta account in the 3-month timeframe and called....and called...and called....and called. Got 4 different answers and uncertainty why I didn't get the miles. Finally after two months, after the 5th call, I was told by a manager about the Venmo loophole. I asked how I was expected to understand said rule if 4 of their own employees didn't know the same rule? I was then accused by the manager of wanting them to falsify records. I said no, I just want the miles promised and would even complete the $150 spend left after taking out the Venmo debacle and that I just wanted the miles for our foster kids. Nope. No go. No flexibility. So I canceled the card and am warning all of you out there.

I'm truly embarrassed to say that over 35 years I will tell anyone to to an amex card, now after dealing with their customer service, "Do Not GET THIS CARD" OR AT YOUR OWN RISK IF YOU ARE one of those people that say because you had this experience it won't happen to me, okay. India representative and their dispute team is a nightmare!!!

American Express is the worst credit card to have. I try to dispute a charge and no one can help me get my money. Anyone looking for a credit card, consider chase Sapphire instead

I've had my Gold card since 1979 and never been late with a payment. This month I didn't receive the online notification, so I was more than shocked when I checked my account to see that I was late with both my Gold and Blue cards. The charge is $29 each. Customer non-service told me that it's a rule not to remove the charge if it's more than a day. It was 2 days late. Every other card/store/enterprise is happy to accommodate a loyal and longtime client.

Spoke with the CEO of Amex Stephen Squeri and Jennifer from the executive office regarding a credit adjustment that was not honored after paying off the entire statement. Jennifer pretty much told me to kick rocks. How AMEX has changed over the years.... careful who you pick as a creditor, these guys are nasty...