Amish Hills

We purchased a dresser and night stand off from the floor but is missing one more night stand. It took them almost a year with a lot of run arounds "I'm sorry but the builder did not get back to us" and many more excuses blaming on the builder. Please note that the promised date is when the builder completed, NOT when it will be at the store. It takes couple of months for the builder to deliver it to the store. When we finally received our night stand, it was in a different color and the texture did not match the dresser and other night stand. We had to wait for MONTHS. We basically gave up and am about to return the detective night stand. We are simply a customer with a promised date 7-11 months. If they have issues with the builder, it is between those two. As a paying customer mind you, they are very expensive, we expect to receive our products at a timely matter. It is better to just buy what it is on the floor. Avoid making a custom order or else you would have to wait for more than a year, like us. We made our order on September 1st 2021.

They made beautiful solid wood chairs to match a unique hand made table I had. Perfect, price was what Ashley's was charging for wood by product chairs.

While it's probably been 10 years since visiting the store, we've been more than happy with the furniture we bought there that fills half of the house. They were helpful and patient and offered suggestions for stains, including using two tone on a few pieces. We've had many compliments on our furniture. Even bought a beautiful quilt there. If you want to see beautiful furniture, go to Amish Hills.

The table and chairs I purchased surpassed my expectations. The craftsmanship is of pure artistry. Having used the set for a few months, I could not be happier with this purchase. Jay, Stephanie, and their team handled me and my order with exquisite grace and care. If you are looking for fine furniture from fine people, Amish Hills is the place to go.

Amish furniture’s quality is good. However, Amish management Louisville, KY needs appropriate training, and they need to know how to deal with the diversified customer. They need appropriate management skills to sustain customer satisfaction. I was very unhappy with their behavior. They are very proud of their product and quality however their sales team is not well trained /professional at all! I spent more than $35,000.00 for the furniture in their store however they were very mean to me. They could not earn trustworthy and loyalty from me due to their behavioral issues. They Misbehaved with me as I am a diversified customer. This is offensive ! They need to know how to treat well customer equally :

My house is full of Amish Hills furniture, bought it about 5 years ago: Two bedroom sets, kitchen table and chairs, coffee table, some smaller tables with drawers, and two rocking chairs. It is beautiful stuff!! Cheers me up just to look at it!! You get what you want: 1 you pick the style, 2 the wood, and 3 the finish. And they use an excellent delivery service that sets it up without a scratch.

We had an entire bedroom set made one piece at a time as we could afford. The quality is unsurpassed and this is furniture that will be passed on for generations. It's beautiful and durable. It may seem pricey, compared to furniture stores offering sets for under $1000, but you have to realize the longevity this furniture has over that furniture. You will have the Amish built furniture for generations; The cheaper sets will only last you about 3-5 years at best.

I have bought furniture at Amish Hills. The furniture is excellent quality sales staff delivery persons were readily available to answer questions or assist. I would present day first visit Amish Hills if making purchases of items that I know they carry.

We recently remodeled our kitchen and had been shopping around for a new kitchen/dining set. We looked at several places and were very impressed with the quality at Amish Hills. We spent the end of October and beginning of November working on our order with Stephanie. She was very helpful in making the $7,000 sale and chatting about finishes. We completed our paperwork on November 10, 2018 and were told it would take 3-4 months. Our table and chairs were delivered on June 15, 2019. That’s right 7 months later!! Besides waiting over half a year their customer service was awful! In the 10 different occasions we called and spoke to someone, we never heard from Stephanie. She NEVER responded to our messages but had someone else do her dirty work. We were also given the run around on several occasions; “We can’t get the builder to return our calls.”, “It should be in next week.”, “It’s at the finisher shop.”. You name it, we heard it! The worst part was dealing with the overgrown teenager that decided to tell us and I quote, “I don’t like having these conversations.” This was in reference to our displeasure about getting the run around and our 8 chairs not being distressed which is what we had ordered. I suggest she finds a different line of work because when you work in customer service that is just part of the job! We had planned on buying a hutch and a couple more chairs to complete our set but will definitely be going elsewhere. I do need to mention that they did refund the $95 delivery fee 1% of the sale, such a joke!

If you're looking to buy a family heirloom piece of furniture, this is the place to go. Beautifully crafted furniture featuring solid wood and presented in a store where they make you feel like a family friend. Most pieces are made to order -- by hand! But it's worth the wait to get something that will last for years.