Arizona Art Supply

I had an almost unbelievably bad customer service experience at the Scottsdale Road store on Thursday, May 3rd around 1:00 p.m. I intended to buy more supplies to augment my $300 purchase of a month prior. Among the items I bought at the store earlier was a small jar of unused linseed oil which had a faulty cap that failed to open. I asked the two young women to exchange it or succeed in opening the cap so I could use the product. "Do you have a receipt?", one of the girls asked. I said "No, I do not." "Then I'm sorry. we cannot help you she replied." I said, "Are you serious? I did purchase it here". Everything went downhill from there. I finally realized I couldn't get anywhere with my attempt to explain the illogical business position they were taking. Wait, it gets worse: Oh, never mind... I gave up on these two idiots and walked out. Bottom line: Lost sale, lost customer all over an insignificant customer request. Brad Jones Scottsdale, AZ
1 7 years ago (08-05-2018)

Great knowledge. Help.
5 7 years ago (19-05-2018)

Small selection and high prices. Much higher than than they should be. The employees are nice and knowledgeable but I just cant get over the price hike. Its literally 5 minutes from where I live, but I choose to drive to Jerry's Art store in Tempe, they have a huge selection and always have some awesome deal going on.
2 8 years ago (21-07-2017)

I'm a a great store with many items not online.
5 7 years ago (23-01-2018)

Super friendly staff. Very helpful, had supplies I couldn't find at other shops.
5 8 years ago (16-09-2017)