Arizona Internal Medicine: Wolfe Carol MD

dr carol wolfe seems to be a good doctor in practice, however her staff and infrastructure are the worst i have ever experienced. I have never been able to reach her or her MA annette on the phone directly, except one time when the receptionist staff had to go find annette while i waited on hold for 5min. and over the course of the last few years. I have left multiple messages for simple prescription refills, or appointment rescheduling, and have requested callbacks every time. sometimes the prescription refills are ordered sometimes they are not, same with the appointments. either way, I have never received a callback confirming anything.....very frustrating. most recently I have been out of a prescription for 3 weeks now. as of two weeks a ago, I left a voicemail requesting a refill. they say to give them a week, so i waited 9 days only to find they were unaware of the request and nothing had been prescribed. I was not able to reach the MA even after stating that i had gone without my prescription for two weeks now..... so i left another message stating this, and requesting a callback. now 5 days later. I intend to drive down there tomorrow. after having been out of a necessary prescription for almost 3 weeks. (due to it being a controlled substance I can only refill it by picking up a paper prescription from my doctor, and physically taking it to the pharmacy)
1 7 years ago (19-04-2018)

I am so pleased with Dr. Wolfe. She has been my PCP for a few years, but I haven't had anything big for her to deal with till recently. Now that I did have health issues, I have been so pleased with her knowledge, concern, thoroughness and great bedside manner. Her staff is very good as well. I highly recommend her!
5 8 years ago (01-11-2016)